Housekeeping Supervisor

Janko Hospitality • Ottawa, IL

14h

About The Position

The purpose of Housekeeping Supervisor position at Fairfield Inn & Suites Ottawa and Hampton Inn & Suites Ottawa is to provide world class service to all guests. The Housekeeping Supervisor will help train and supervise the operations of the housekeeping department so that they provide superior customer service, promote a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. The Housekeeping Supervisor supervises daily operation in maintaining the maintenance/sanitation of the guest rooms and public areas. The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.

Requirements

• High School Diploma or GED; relevant work experiencerequired.
• Priorhousekeepingor hotel experience and strong supervision skills.
• Excellent vision for conducting inspections and reading reports.
• Friendly demeanor withstrong communication, organizational, and customer service skills.

Nice To Haves

• Experience with Windows-based software is preferred.

Responsibilities

• Supervise and inspect cleaning of guest rooms, public areas, and back-of-house spaces.
• Manage rotational and special cleaning projects.
• Address guest requests and concerns to ensure satisfaction.
• Maintain open communication with team members and departments, fostering a positive work environment.
• Ensure compliance with safety, sanitation, and operational standards.
• Report maintenance issues to engineering for prompt resolution.
• Handle lost and found items andrespondto inquiries.
• Participate in hotel meetings and committees as needed.
• Ability tolift upto 50lbsand stand/walk for extended periods.
• Must perform tasks involving reaching, bending, and twisting.

Benefits

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED