Housekeeping Supervisor

Atira Hotels•Naperville, IL

10h•$20 - $21•Onsite

About The Position

The Housekeeping Supervisor oversees the work activities of cleaning personnel to ensure that rooms and public spaces in the hotel are clean, orderly, and attractive. Responsibilities include assigning duties, inspecting work, investigating complaints, taking corrective action, conducting training, managing inventories, and recommending staffing changes.

Requirements

High school diploma or equivalent
Minimum of 2 years of housekeeping experience
Experience managing a hotel/resort housekeeping department
Proficient in Microsoft Office
English fluency
Excellent communication and public relations skills
Detail-oriented and well-organized
Ability to work independently and as part of a team

Nice To Haves

Bachelor’s degree (preferred)
Bilingual – Spanish (preferred)

Responsibilities

Supervision and Inspection: Assign duties and inspect work for conformance to cleanliness standards (50-70 rooms daily).
Investigate complaints regarding housekeeping services and equipment, taking corrective action as needed.
Obtain lists of rooms to be cleaned and prospective check-outs to prepare work assignments.
Coordinate work activities among departments.
Perform cleaning duties in emergencies or staff shortages.
Examine building for repairs or replacement of furniture or equipment and make recommendations to management.
Training and Development: Conduct orientation and in-service training to explain policies, procedures, and demonstrate equipment use.
Establish standards and procedures for housekeeping staff.
Screen job applicants, hire new employees, and recommend promotions, transfers, and dismissals.
Evaluate records to forecast departmental personnel requirements.
Solicit employee feedback and address problems or concerns.
Inventory and Supplies Management: Inventory stock to ensure adequate supplies.
Issue supplies and equipment to workers.
Maintain linen and supplies par levels.
Reporting and Documentation: Prepare reports on room occupancy, payroll, and department expenses.
Record data regarding work assignments, personnel actions, and time cards, and prepare periodic reports.
Keep management informed of activities and any significant problems.
Customer Satisfaction: Ensure guest satisfaction by addressing complaints and improving service efficiency.
Maintain high morale, a good work environment, and professionalism to increase staff productivity.
Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
Perform any other tasks/duties as assigned by the manager/ supervisor.