Housekeeping Supervisor ($28/hr)

Salamander Hospitality, Llc • Aspen, CO

5d • $28

About The Position

The Housekeeping Supervisor is responsible for – with an attentive, friendly, efficient and courteous manner – ensuring the operation of the Housekeeping Department by providing all guests quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Requirements

• High School diploma or equivalentrequired.
• Two to three years of progressive experience in a hotel or related field preferred.
• Mustbe able to clean rooms if necessary.
• Comply withSalamander Hotels & Resorts standards and regulations to encourage safe and efficient hotel operations.
• Must be able tomaintainconfidentiality of information.
• Maintainhigh standardsof personal appearance and grooming, includingnametagandpin.
• Maintain regular attendance as required by scheduling, which will vary according to the business needs of the hotel.
• Maintainan attentive, friendly, helpful, and courteous demeanor andapproach toall guests, managers, and fellow Service Professionals.
• Must be effective at listening to, understanding, and clarifying concerns raised by Service Professionals and guests.
• Must be effective in handling problemsidentifiedor brought toattention;including anticipating, preventing,identifying, taking ownership of, and resolvingproblemsas necessary.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Attend allhotelrequired meetings andtrainings.
• Participate in lateral department M.O.D. coverage asrequired.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Long hours are sometimesrequired.
• Must be able to work onfeetfor prolonged periods in a fast-paced environment.
• Frequentlifting, pushing, pulling, andcarrying ofitems up to 25lbs(linen bags, cleaning supplies, small furniture).
• Occasional lifting or moving of heavier items up to 50lbswithassistance.
• Frequent bending, stooping, kneeling, and stretching to clean guestrooms, bathrooms, and public spaces.
• Visual acuity to check cleanliness and detect imperfections.
• Must be able to hear and respond to guest requests, alarms, and radios/devices.
• Service Professionals are required to perform tasks that involve prolonged standing, walking, bending,reachingand lifting.
• The department requires the safe operation of housekeeping equipment andhandling ofcleaning chemicals and suppliesin accordance withthe established safety standards.
• Work is performed in both guest facing and back of the house areas, which may include exposure to varying temperatures, noiselevelsand frequent interruptions.
• The demands of the department include adherence to quality, safety and service protocols, as well as the ability to manage workload fluctuations depending on occupancy.
• Service Professionals are expected to demonstrate professionalism, teamwork and commitment to maintaining a clean, orderly and welcoming environmentat all times.

Nice To Haves

• College course work in related fieldhelpful.
• Previoussupervisory responsibility preferred

Responsibilities

• Uphold Aspen Meadows Resort (AMR) policies, brand standards, and Risk Management requirements; ensure guest privacy and security.
• Respond to all guest requests, problems, complaints, and/or accidents presented through reservations, PMS reports,emailsand/or phone calls; in an attentive,courteousand efficient manner. Follow up after resolution to ensure guest satisfaction.
• Understand hospitality terms.
• Foster strong cross-department communication with Front Office, Guest Services, Engineering, and Leadership.
• Build, coach, and hold housekeeping team members accountable; recognize performance and address issuesperAMR standards.
• Drive progress in the Housekeeping Department by fostering Service Professional engagement, morale, and training, while ensuring the team contributes to annual Standards audit goals.
• Assistwithtraining and development for all Housekeeping Service Professionals—new hires and tenured staff—ensuring compliance with AMR standards, while motivating, coaching, and holding team members accountable.
• Carry and respond promptlyoncompany devices(radios), ensuring professional and consistent communication etiquette.
• Plan and run daily pre-shift/lineups; communicate priorities, VIPs, special requests, and safety topics.
• Assign,monitor, and adjust daily workloads for Room, Public Area/Laundry, and House Attendants; verify completion.
• Maintainaccurateroom status in Opera; Balance and clear room status nightly; resolve any discrepancies. Advisechanges in inventory such as ‘dropped rooms’ to the Front Office and Reservations Teams.
• Inspect guestrooms and public/back-of-house areas for cleanliness,condition, and standards; re-inspect VIPs;assistwith cleaning when needed.
• Manage large turnarounds and special pre-arrival/in-house requests to meet timelines and quality targets.
• Maintain orderly carts, closets, laundry, stairwells/landings, and service areas;closethe department with keys, stock, and spaces secured.
• Administer Lost & Found per AMR policy.
• Drive preventive “CARE” programs (e.g., floor care, deep cleans, mattress rotations) and keep detailed records.
• Ensure proper storage, issuance, and security of supplies;maintainpars and oversee monthly/quarterly inventories.
• Maintain key control and department radios/devices, model proper radioetiquetteand responsiveness.
• Generate, track, and follow up on maintenance work ordersthroughNuvola; monitor OOO rooms and updatedepartments.
• Reviewstaffhours andsubmittimely,accuratepayroll with required documentation, andensuringbreaks for all team members.
• Enforce safety compliance and lead emergency responsesperAMR and local procedures.
• Ensure consistency with departmental opening and closing procedures.
• Oversee the closing of the department at the end of the day; ensuring the Attendants’ carts and linen/ control closets areclean and restockedand orderly, the laundry facility is organized, and keys are returned.
• Ensure that public areas, guestroomsand back-of-house areas are cleaned according to Salamander Hotels & Resorts and affiliated partner program policies and standards.Assistwith cleaning where necessary to ensure high cleanliness levels.
• Assistinmaintainingand controlling all housekeeping and guestroom equipment and/or facilities/ amenities.

Benefits

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability after 90 days of employment
• Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment
• 401K eligibility is available to full-time employees after 90 days of employment, part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours.
• Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees