Housekeeping Supervisor

Westgate Resorts • Orlando, FL

11d • Onsite

About The Position

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Supervise, motivate, and manage all housekeeping personnel, including staffing, training, discipline, scheduling, and performance monitoring to ensure adherence to service and productivity standards. Assign duties and review work for accuracy, neatness, and compliance with policies and procedures. Complete assigned projects and track progress every month. Communicate effectively with guests and employees, both verbally and in writing, providing clear direction and guidance to staff. Organize, conduct, and/or attend meetings to share pertinent information. Maintain regular attendance in accordance with company standards. Display a professional image through appearance and conduct. Follow company policies, philosophies, and procedures, and communicate them effectively to staff. Develop and maintain high standards of excellence among housekeeping staff. Assists in conducting annual performance reviews for team members and assists in ongoing training and development of new and existing staff. Inspect carpets, drapes, furniture, and other areas for stains, damage, or wear, and report as needed. Inspect and prepare pools and other public areas before guest arrival. Ensure completion of assigned units daily, including cleaning kitchens, bathrooms, bedrooms, living areas, balconies, and patios using established processes. Restock housewares and supplies as needed and assist in maintaining organized storage closets. Complete daily and weekly inspections to maintain quality standards. Report engineering issues using established procedures and create work tickets in HotSoS. Report all lost and found items to Lost Prevention and the Executive Housekeeper. Maintain all resort equipment and property with care to prevent damage. Attend all required training meetings and sessions. Maintain a safe, hazard-free work environment. Perform other duties as assigned. Note: Essential duties and responsibilities may vary depending on location.

Requirements

• Must be able to lift 50 lbs. and work in outdoor weather conditions.
• Valid Driver’s License
• Must be proficient in speaking, reading, and writing English.
• Must have basic to intermediate computer skills such as data entry, email management, and Microsoft Office (Excel, Word, and Outlook).
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Nice To Haves

• Prior experience with HotSOS, property management system preferred.

Responsibilities

• Supervise, motivate, and manage all housekeeping personnel, including staffing, training, discipline, scheduling, and performance monitoring to ensure adherence to service and productivity standards.
• Assign duties and review work for accuracy, neatness, and compliance with policies and procedures.
• Complete assigned projects and track progress every month.
• Communicate effectively with guests and employees, both verbally and in writing, providing clear direction and guidance to staff.
• Organize, conduct, and/or attend meetings to share pertinent information.
• Maintain regular attendance in accordance with company standards.
• Display a professional image through appearance and conduct.
• Follow company policies, philosophies, and procedures, and communicate them effectively to staff.
• Develop and maintain high standards of excellence among housekeeping staff.
• Assists in conducting annual performance reviews for team members and assists in ongoing training and development of new and existing staff.
• Inspect carpets, drapes, furniture, and other areas for stains, damage, or wear, and report as needed.
• Inspect and prepare pools and other public areas before guest arrival.
• Ensure completion of assigned units daily, including cleaning kitchens, bathrooms, bedrooms, living areas, balconies, and patios using established processes.
• Restock housewares and supplies as needed and assist in maintaining organized storage closets.
• Complete daily and weekly inspections to maintain quality standards.
• Report engineering issues using established procedures and create work tickets in HotSoS.
• Report all lost and found items to Lost Prevention and the Executive Housekeeper.
• Maintain all resort equipment and property with care to prevent damage.
• Attend all required training meetings and sessions.
• Maintain a safe, hazard-free work environment.
• Perform other duties as assigned.

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed