Housekeeping Supervisor - Williamsburg Inn

Colonial Williamsburg Foundation•Williamsburg, VA

About The Position

The Housekeeping Supervisor assists the Executive Housekeeper and GM in overseeing all daily operations of the Housekeeping Department. This role ensures exceptional cleanliness standards, guest satisfaction, operational efficiency, and a safe working environment for all team members.

Requirements

Associates Degree in Hotel Management or a closely related field.
Must possess a valid Commonwealth of Virginia driver’s license and have an acceptable driving record based on The Colonial Williamsburg Foundation’s criteria.
Must be able to provide a 5-year Motor Vehicle Record prior to employment
Must be at least 21 years of age
May not have more than 1 moving violation or at fault accident within 12 months
May not have more than 2 moving violations or at fault accidents within 36 months
May not have any serious motor vehicle violations including but not limited to excessive speeding, reckless driving, DUI/DWI, suspended or revoked license, etc.
Ability to lead, motivate, and hold team members accountable to established service and cleanliness standards
Skilled in coaching, mentoring, and providing constructive feedback
Demonstrates sound judgment in conflict resolution and employee relations
Promotes teamwork, inclusivity, and a respectful work environment
Strong verbal communication skills with the ability to interact professionally with guests and colleagues
Effective service recovery and problem-solving abilities
Ability to respond calmly and decisively to guest concerns
Demonstrates attention to detail and a commitment to exceeding guest expectations
Strong time management skills with the ability to prioritize competing demands
Ability to manage room turnover efficiently to meet check-in deadlines
Skilled in coordinating workflow and adapting to fluctuating occupancy levels
Demonstrates accountability for quality control and productivity
Proficient in property management systems and housekeeping software
Ability to interpret room status reports, occupancy forecasts, and inventory logs
Knowledge of cleaning chemicals, equipment usage, and sanitation standards
Basic computer proficiency (email, scheduling systems, inventory tracking, Microsoft Office)
Strong inspection skills with the ability to identify cleanliness or maintenance deficiencies
Ability to maintain high standards of sanitation, presentation, and safety
Detail-oriented with a focus on consistency and brand standards
Knowledge of workplace safety practices and hazard prevention
Ability to train staff on safe equipment handling and chemical usage
Commitment to maintaining OSHA and company safety standards
Ability to work collaboratively with Front Desk, Maintenance, Conference Services, and other departments
Demonstrates professionalism and adaptability in cross-functional environments
Behavioral Competencies: Professional demeanor and positive attitude, high level of integrity and accountability, ability to work independently while supporting team goals, and resilience and flexibility in a fast-paced hospitality environment

Nice To Haves

Experience working in a luxury hotel, historic property, resort, or Forbes-rated environment
Familiarity with property management or housekeeping systems (OPERA, WorkDay, TEAMS)
Experience supporting high-profile events, VIP guests, or high-occupancy periods
Knowledge of linen inventory systems and supply cost control practices
Prior exposure to quality assurance audits or brand inspection processes

Responsibilities

Train, coach, and provide input on counseling, recognition, and discipline of department staff, temporary workers, and contract personnel in alignment with hotel standards.
Evaluate employee performance regularly through direct observation and communication with team members and management.
Hold team members accountable to established service, safety, and performance standards.
Promote a culture focused on guest service excellence, comfort, and continuous improvement.
Ensure prompt and effective response to guest requests and service recovery situations.
Inspect assigned guestrooms and public areas to confirm cleanliness, sanitation, and proper maintenance, correcting deficiencies to exceed guest expectations.
Maintain world-class standards of presentation and cleanliness throughout all areas of responsibility.
Ensure consistent and effective use of the hotel’s lost and found procedures.
Prepare daily housekeeping assignments and coordinate special projects.
Prioritize workflow to ensure timely room turnover and support seamless guest check-ins.
Communicate consistently with Front Desk regarding room status, rush rooms, and availability.
Coordinate with Conference Services regarding public space readiness and event needs.
Turn guestrooms to the Front Desk in a timely and efficient manner to maximize resell opportunities.
Report and follow up on maintenance needs within assigned areas.
Coordinate physical repairs with the Maintenance Department.
Ensure all team members follow safety procedures to minimize hazards and prevent accidents.
Maintain appropriate par levels of cleaning supplies, chemicals, and equipment.
Order supplies in accordance with departmental budget guidelines.
Complete accurate monthly linen inventories and weekly guest supply inventories.
Assist management in developing and monitoring standards, policies, procedures, and operational plans.
Support administrative functions as needed.
Foster strong working relationships with Front Office, Maintenance, Banquets, Conference Services, and Culinary operations to ensure cohesive service delivery.