Housekeeping Supervisor

Invited • Akron, OH

1d

About The Position

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130 + country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited ! Job Summary The Rooms Supervisor supports the daily operations of the club’s hotel rooms to ensure members and guests enjoy a seamless and comfortable stay. This role provides oversight of housekeeping staff during assigned shifts, assists with scheduling and task assignments, and helps maintain the highest standards of cleanliness and service. The Rooms Supervisor works closely with team members and other departments to resolve guest needs promptly and uphold a welcoming environment. Reporting Structure Reports directly to the Rooms Manager

Requirements

• High school diploma, GED, or equivalent.
• A minimum of 1 year of experience in hotel housekeeping, hospitality, or a related field within a country club setting, plus at least 2 years of supervisory experience.
• Strong customer service and communication skills.
• Ability to prioritize tasks, work efficiently under pressure, and support smooth daily operations.

Nice To Haves

• Associate degree in hospitality, business, or a related field.
• Previous experience providing guidance, training, or oversight to housekeeping or hospitality staff.
• Basic proficiency with property management or housekeeping software (e.g., Opera, PMS systems) is a plus.

Responsibilities

• Support the daily operations of the housekeeping team by assigning tasks, training new staff, and ensuring consistent, high-quality service.
• Conduct routine inspections of guest rooms, public areas, and back of house spaces, providing coaching and feedback to maintain superior standards.
• Ensure guest rooms are clean, comfortable, and fully stocked with linens, toiletries, and amenities.
• Verify that in-room appliances and systems (TVs, phones, lighting, etc.) are functioning properly and report issues for resolution.
• Respond promptly to member and guest requests, ensuring a welcoming and personalized experience.
• Maintain cleanliness and safety in all public areas, corridors, stairwells, and staff areas.
• Report maintenance, safety, or service concerns to the Rooms Manager for timely resolution.
• Collaborate with the Rooms Manager and other departments to support member and guest needs and smooth daily operations.
• Assist with training and onboarding of housekeeping staff to reinforce service standards and safe work practices.
• Create and adjust shift schedules to ensure adequate coverage and efficient operation.
• Document and escalate performance or service concerns to the Rooms Manager.
• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Support the overall efficiency of the team by collaborating and contributing to the club’s goals.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs ( time off as required by applicable law is also provided for part time team members )

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees