Housekeeping Supervisor

Four Seasons•Nashville, TN

14d

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

Requirements

At least 1 year of experience in a similar supervisory or housekeeping role.
Strong organizational, communication, and leadership skills.
Proficiency with computers, including Microsoft Word and Excel.
Strong English language skills; a second language is preferred.
Authorization to work in the United States.

Nice To Haves

Strong English language skills; a second language is preferred.

Responsibilities

Direct and support Housekeeping staff to ensure all guest rooms and public areas meet Four Seasons cleanliness and presentation standards.
Inspect the work performance of Room Attendants and House Attendants, ensuring quality, consistency, and adherence to operational guidelines.
Lead and participate in special housekeeping projects that elevate the overall product and guest experience.
Prepare daily room assignment boards in the system and confirm proper staffing levels for upcoming shifts.
Maintain an organized Housekeeping office with accurate and up‑to‑date files and documentation.
Review guest profiles and execute Housekeeping-related preferences, Traces, and special requests.
Respond promptly to guest needs, concerns, and service opportunities, escalating to management when appropriate.
Communicate room status updates and engineering issues using the proper protocols.
Assist with stripping, cleaning, and inspecting rooms as needed to support the operation.
Build strong, harmonious relationships with Room Attendants, House Attendants, and Laundry Attendants to ensure smooth workflow.