Housekeeping Supervisor

Estancia La Jolla, A Noble House Hotel • San Diego, CA

9d

About The Position

ABOUT US:
From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home.

THE JOB:
As a Housekeeping Supervisor, responsible for supervising Housekeeping staff to ensure housekeeping quality standards are met and goals for the housekeeping department are achieved. Builds and supervises teams effectively. Trains and coaches housekeeping staff in specific cleaning and housekeeping job tasks and in completion of daily schedules. Conducts new team member training. Regularly tours assigned areas of the property to ensure housekeeping standards are met and checks productivity in completion of assignments. Coordinates cleaning and maintenance schedules according to guest needs, working with front desk and maintenance personnel.

YOU:
To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem-solving. This role as Housekeeping Supervisor requires skills such as patience, empathy, and a desire to provide excellent service for our guests.

Our CULTURE:
Be part of our award-winning team named TOP Workplace in San Diego 2022-2025 and TOP Workplace USA 2023-2025 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts, offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. People who best fit Estancia La Jolla are sharp, hardworking team players. We look for candidates with experience in having fun!

THE OFFER:
In return, we offer competitive pay, health insurance benefits, Team Member and Family & Friends hotel and restaurant discounts within the Noble House Hotel & Resorts family, Matching 401k (After 1 year), On-Demand Pay (Earned wage access before payday!) PTO, Complementary Parking, and Meals.

Requirements

• Prior supervisory experience desired.
• One to two years increasingly responsible housekeeping experience in hotel environment required.
• Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
• Ability to monitor labor as required by anticipating business activity while ensuring that positions are staffed when and as needed and labor cost objectives are met.
• Ability to serve needs of guests through verbal face-to-face interactions.
• Ability to work on AM, PM, weekend and holiday shifts as required by operational needs.

Nice To Haves

• Experience within a Hotel/Resort environment.

Responsibilities

• Supervising Housekeeping staff to ensure housekeeping quality standards are met and goals for the housekeeping department are achieved.
• Builds and supervises teams effectively.
• Trains and coaches housekeeping staff in specific cleaning and housekeeping job tasks and in completion of daily schedules.
• Conducts new team member training.
• Regularly tours assigned areas of the property to ensure housekeeping standards are met and checks productivity in completion of assignments.
• Coordinates cleaning and maintenance schedules according to guest needs, working with front desk and maintenance personnel.

Benefits

• competitive pay
• health insurance benefits
• Team Member and Family & Friends hotel and restaurant discounts within the Noble House Hotel & Resorts family
• Matching 401k (After 1 year)
• On-Demand Pay (Earned wage access before payday!)
• PTO
• Complementary Parking
• Meals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees