Housekeeping Supervisor - ZYYMA

IHG•Town of Sparta, WI

23d•$21 - $24

About The Position

This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees. Supervising all aspects of housekeeping and laundry – and ensure high standards are maintained. Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements. Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction. Handle complaints and special requests to achieve complete guest satisfaction. Comply with special needs and requests of the guests, VIPs and repeat visitors Manage day-to-day staffing requirements, plan, and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance. Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. Promote teamwork and quality service through daily communication and coordination with other department heads. May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

Requirements

High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.
Fluency in English

Nice To Haves

A second language is a plus.
Excellent interpersonal skills
A passion for hospitality

Responsibilities

Supervise all aspects of housekeeping and laundry and ensure high standards are maintained.
Check public areas, guest rooms/suites, equipment, linens are clean and in good repair and advise team members of areas of improvements.
Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
Handle complaints and special requests to achieve complete guest satisfaction.
Comply with special needs and requests of the guests, VIPs and repeat visitors
Manage day-to-day staffing requirements, plan, and assign work and establish performance and development goals for employees.
Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
Educate and train all employees in compliance with governmental and safety regulations.
Ensure staff is properly trained and has the tools and equipment to carry out job duties.
Promote teamwork and quality service through daily communication and coordination with other department heads.
Assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.