Housekeeping Supervisor

Pacific Hospitality Group•Irvine, CA

41d

About The Position

What You Will Accomplish Trains and coaches housekeeping staff in specific cleaning and housekeeping job tasks and in completion of daily schedules. Conducts new team member training. Regularly tours assigned areas of the property to ensure housekeeping standards are met and checks productivity in completion of assignments. Coordinates cleaning and maintenance schedules according to guest needs, working with front desk and maintenance personnel. Verifies completion of laundry and inventory restocking. Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior. Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current SDS. Develops work schedules and coordinates staff work assignments in conjunction with Housekeeping management. Provides input for team member selection and performance reviews. Supplements team's efforts by assisting with department services (i.e. laundry and housekeeping) as needed. Returns any items found in guest rooms, hallways, or back of the house to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it. Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents. What You Will Bring Supervises Housekeeping staff to ensure housekeeping quality standards are met and goals for the housekeeping department are achieved. Builds and supervises teams effectively.

Requirements

Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
Ability to monitor labor as required by anticipating business activity while ensuring that positions are staffed when and as needed and labor cost objectives are met.
Requires ability to serve needs of guests through verbal face-to-face interactions.
Contacts sometimes contain confidential/sensitive information so requires ability to use discretion.
Must demonstrate positive attitude and professional demeanor.
Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Requires attention to detail.
Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
Requires ability to learn and use computer systems used at the hotel.
Strong attention to detail and the ability to handle multiple tasks.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, team members, guests and the general public.
Must be able to speak, read, write and understand English to communicate with management, team members and guests.
Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.
Work schedules will include working on holidays, weekends and alternate shifts.
Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures.
Completes all required training as scheduled.

Nice To Haves

One to two years increasingly responsible housekeeping experience in hotel environment required.
Prior supervisory experience desired.
Bilingual Spanish a plus.

Responsibilities

Trains and coaches housekeeping staff in specific cleaning and housekeeping job tasks and in completion of daily schedules.
Conducts new team member training.
Regularly tours assigned areas of the property to ensure housekeeping standards are met and checks productivity in completion of assignments.
Coordinates cleaning and maintenance schedules according to guest needs, working with front desk and maintenance personnel.
Verifies completion of laundry and inventory restocking.
Resolves guest complaints within scope of authority, otherwise refers the matter to management.
Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
Must wear non-slip, oil-resistant shoes.
Follows all safety policies and procedures.
Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations.
Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current SDS.
Develops work schedules and coordinates staff work assignments in conjunction with Housekeeping management.
Provides input for team member selection and performance reviews.
Supplements team's efforts by assisting with department services (i.e. laundry and housekeeping) as needed.
Returns any items found in guest rooms, hallways, or back of the house to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it.
Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents.
Supervises Housekeeping staff to ensure housekeeping quality standards are met and goals for the housekeeping department are achieved.
Builds and supervises teams effectively.