Housekeeping Supervisor

Four Seasons•Fort Lauderdale, FL

4d•Onsite

About The Position

The Housekeeping Supervisor directs a section of the Housekeeping staff to ensure that guest rooms and public areas are cleaned to exacting standards. Inspects the work of a team of Room and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel. Schedules work to be done daily, checks on progress of attendants, and monitors performance alongside Housekeeping Management team. Assists with responsibilities and duties in the absence of heavy volume in the areas of Lobby Attendant, Room and House Attendants.

Requirements

At least 1 year of housekeeping experience, preferably in a luxury hotel or resort.
Excellent personal presentation and interpersonal skills.
Team leadership and supervisory skills.
Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
Ability to operate all computer equipment necessary to perform the job; knowledge of HotSOS preferred/is a plus.
Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
Ability to lift, carry, and move up to 30 lbs.

Nice To Haves

knowledge of HotSOS preferred/is a plus

Responsibilities

Inspects the work of a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel. Trains and coaches the staff.
Schedules work to be done daily, collects room and floor status sheets for assigned work areas. Monitors each Room Attendant’s daily progress. Inspects completed rooms to assure that all standards have been met.
When standards have been missed, brings employee back to room to correct the deficiency.
Coordinates work orders in assigned section. Follows up to be sure work is completed. Releases checkout rooms to be sold.
Monitors the performance of House Attendants. Assures that there are sufficient supplies on the guest floors. Checks cleanliness of guest corridors, stairwells, elevators and Linen Closets.