Housekeeping Supervisor

NFM & J LP•Chicago, IL

About The Position

GENERAL PURPOSE To ensure staff of housekeeping department cleans and maintains guest rooms and public space in accordance with client/guest expectations and Hilton Hotels Curio collection standards of product and service. This position requires the ability to work a flexible schedule, to include weekends and holidays. Creates 100% guest satisfaction by providing the Hilton Hotels experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations: The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times

Requirements

One year in a supervisory or management housekeeping position required
High school diploma or GED required
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Ability to communicate effectively
Strong organizational skills, critical thinking skills, problem solver
Able to work a variable schedule
This position requires the ability to work a flexible schedule, to include weekends and holidays.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills
Must be fluent in oral and written English.

Responsibilities

Assist with the development and training of housekeeping staff on all aspects of the operation including guest service and maintaining service standards.
Communicate with the Housekeeping Manager on all guest and employee concerns & challenges.
Assist team with training, supplies and support to consistently provide quality guest rooms and public areas
Performs all shift checklist responsibilities & reporting requirements
Properly maintains hotel keys and electronic cards (key control)
Completes maintenance work orders and will follow up accordingly
Inspects guestrooms to ensure proper cleanliness in accordance with hotel procedures and Housekeeping Room Attendant checklists
Maintains status reports for guest rooms and communicates effectively
Follows all guest room procedures including protocols with ‘do not disturb’ rooms
Actively participates in housekeeping’s ‘deep clean’ or ‘preventive maintenance
Participates in all departmental and hotel meetings
Participates in required training programs and supervises all housekeeping and laundry employees ensuring department completion
Runs all Housekeeping Reports
Reports any damage or hazards in the hotel
Reports suspicious activity in hallways or in the hotel
Answers the housekeeping phone and handles or supervises guest requests
Consistently walks the hotel for inspection purposes and reports accordingly
Supervises the operation (and/or outsourced relationship) with the laundry
Monitors assigned departments with compliance to safety standards
Coordinates room availability with the Front Office
Develops and implements strategies and practices which support employee engagement
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Manages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts. Ensures that the rooms and public space areas are spotless and continually restocked and straightened
Performs other duties as assigned, requested or deemed necessary by management.
Is well groomed and in professional business attire or uniform with name tag at all times. Has a friendly and personable attitude with each encounter.
Contributes and maintains established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.