Housekeeping Supervisor

HRI Hospitality•New Orleans, LA

26d

About The Position

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! With a 40-year legacy, HRI Hospitality has meticulously constructed a robust lodging and mixed-use platform under the seasoned leadership team's guidance. The company currently owns and manages a diverse portfolio in the nation’s premier lodging markets, actively engaging in both development and acquisitions to enhance their offerings. While maintaining an active development pipeline, HRI Hospitality is committed to "Elevating the Urban Experience" for guests. Managing a portfolio of branded and independent institutional quality hotels in key U.S. markets, the company is an approved operator for all major full- and focused-service brands. Leveraging deep sector expertise and a vast industry network, HRIH’s hotel management platform emphasizes a balanced approach, incorporating People, Profit, and Revenues. With extensive third-party management expertise and an owner's perspective, HRI is adept at operating properties effectively, solidifying its position as an innovative leader in the hospitality industry.

Requirements

High school diploma or equivalent required.
Minimum 1 year of housekeeping experience in a hotel environment.
Strong attention to detail and quality standards.
Excellent communication, leadership, and problem-solving skills.
Ability to train, coach, and motivate team members.
Strong organizational and time management abilities.
Knowledge of cleaning procedures, safety protocols, and chemical handling.
Ability to lift, push, and pull up to 50–75 lbs.
Flexibility to work various shifts, including weekends and holidays.

Nice To Haves

Hospitality coursework or certification preferred.
Prior supervisory or lead experience preferred.
Experience with housekeeping software or PMS systems (HotSOS, OnQ, Quore, Opera, etc.) a plus.

Responsibilities

Supervise and support housekeeping staff during daily operations.
Inspect guest rooms, hallways, and public areas for cleanliness and compliance with brand standards.
Assist with training new employees on cleaning procedures and safety guidelines.
Ensure carts, closets, and supply rooms are clean, stocked, and organized.
Address guest requests and resolve issues professionally and promptly.
Report maintenance concerns and ensure timely follow-up.
Monitor productivity and assist with scheduling and labor management.
Maintain accurate records of inspections, assignments, and supply usage.
Uphold all safety, sanitation, and company policies.
Perform additional duties as assigned by management.