Housekeeping Supervisor - Hilton San Antonio Hill Country - Franchise

Hilton Technologies•San Antonio, TX

About The Position

Maintain cleanliness standards of the Hotel in all areas of the Hotel. Effectively manage Housekeeping staff to accomplish daily tasks of the Housekeeping operation. Act as liaison between the operating departments of the Hotel, Front office, Engineering and Housekeeping. Understand operating goals of the hotel. Fulfill the Hotel Service Culture in daily activities

Requirements

High school graduate or equivalent
A minimum of two years’ experience in Housekeeping
Minimum of 6 months plus experience in as an Inspector
Minimum 1 year supervisor experience in a similar environment
Prior guest relations training
Knowledge of proper chemical handling
Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
Ability to read, write, and understand simple instructions.
Knowledge in the safe use of cleaning products.
Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 200# in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, floor buffers.
Lift, carry and position loads of at least 25lbs.
These abilities are required for an entire shift.

Responsibilities

Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, and Laundry & Guest laundry services
Maintain high standards in all aspects of internal and external service
Promote unity and teamwork throughout the department
Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, deep cleaning, Laundry and Public areas
Communicate with guests in a professional, courteous and helpful manner
Supervise Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives
Watch for safety hazards, take immediate corrective action and report them immediately to your Department Supervisor Closely monitors day-to-day operations
Ensures all service standards are met and adhered to
Observe and coach associate behavior for compliance with standards and expectations
Regularly inspects public areas and guestrooms
Facilitates consistent quality of service to exceed guest expectations
Supervises performance, attendance, appearance and conduct of staff
Works with Engineering and Front Office to maximize guest satisfaction
Informs Housekeeping Management of room status for arrivals
Assists with answering phones, guest requests and general inquiries
Creates and ensures daily completion of staff checklists and necessary reports Keeps work area neat and cleaned at all times
Can master familiarity with the computer operating system as related to scope of position
Attends hotel meetings as necessary
Maintains a professional appearance and attitude at all times