Housekeeping Supervisor

IHMS LLC.•New York, NY

22d•Onsite

About The Position

We are seeking a skilled and enthusiastic Housekeeping Supervisor to join our team and help to support and oversee the housekeeping and laundry departments, ensuring smooth departmental operations. In this position you will help to train and retain team members, ensuring the highest levels of cleanliness, guest service and satisfaction.

Requirements

Effective communication skills; reading writing and oral proficiency in the English language is necessary.
Strong computer skills, including Microsoft Office and knowledge of a property management system
A positive attitude and ability to work well with a diverse staff; must be attentive, friendly, helpful, and courteous to all guests, management, and fellow employees
Strong attention to detail
Flexible schedule including weekends, PM shifts and holidays.
Ability to multitask and thrive in a fast-paced environment, luxury environment

Nice To Haves

Previous luxury hotel housekeeping experience (preferred)
College degree (preferred)
Union experience (preferred)
Multilingual a plus

Responsibilities

Ensure service and production is provided in the proper manner, consistent with standards of a Forbes Five Star Luxury Hotel
Complete, in a timely fashion, all schedules and monitor staffing to ensure maximum service, quality, efficiency, and productivity; monitor fluctuations in occupancy to make schedule adjustments.
Monitor daily assignments to ensure that proper quotas and standards are maintained
Establish safe working conditions and practices
Participate actively (as required) in physical inventories of all uniforms, linens (including food and beverage) and supplies
Work directly with outside contracted companies when on hotel premises
Organize and participate in meetings with all staff on a regular basis
Ensure all employees are exposed to constant refinement, training and development on an ongoing basis
Assist with the update of all training material as needed
Ensure all daily and weekly payroll reports and sign-in sheets are completed and submitted in a timely manner
Oversee the start of housekeeping shifts in the morning and evening
Participate in the monitoring of cost management as it pertains to inventories, issue of supplies, labor and energy
Always maintain good working relationships with all Department and Division Heads in the Hotel
Make scheduled checks of the hotel, noting deficiencies and ensuring proper follow-up procedures
Participate in a consistent rooms inspection/Quality Control program
Supervise the Laundry/Valet Department and monitor standards pertaining to guest service, operational efficiency, safety, productivity, quality and personnel
Familiar with the operation of the Uniform Room and monitor the maintenance of standards in the area
Review all work orders submitted and ensure all orders are handled in a timely and professional manner
Assist in periodically reviewing, re-evaluating, and revising departmental procedures and job descriptions, supplies, equipment and labor standards, as needed
Ensure all security policies and procedures are observed in all departments and areas of responsibility (e.g., keys, linen room, linen closets, storage closets.)
Perform other tasks or projects as assigned by hotel management.