Housekeeping Supervisor (PM Shifts)

Loews Hotels & Co•Tucson, AZ

3d•Onsite

About The Position

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses. Who We Are : Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here ; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer : Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more What We’re Looking For : We are seeking An organized and detail-oriented Housekeeping Supervisor to maintain the highest standards of cleanliness and guest satisfaction. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are : A passionate hospitality professional that fosters a welcoming environment for both guests and Team Members. An individual that adopts a proactive mindset and has excellent communication skills. Dedicated to enhancing both the guest and team member experience. Committed to upholding the highest standards of cleanliness and operational efficiency. Veterans and military spouses are encouraged to apply

Requirements

Bachelor’s Degree or relevant work experience required.
Minimum of two years of guest service experience in hotel hospitality preferred.
Minimum one-year guest service leadership role preferred.
Ability to stand for long periods of time required.
Ability to work weekends, evening, holidays as necessary/required.

Nice To Haves

Experience with previous Property Management System, preferred Opera System.
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting is preferred.

Responsibilities

Supervise housekeeping staff, ensuring they perform their duties according to the hotel's standards and policies.
Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and safety standards are met.
Assign daily tasks to housekeeping team members and monitor their performance, ensuring efficiency and quality.
Ensure the proper use of cleaning chemicals and equipment by staff and adhere to safety and sanitation regulations.
Train, mentor, and provide ongoing coaching to housekeeping staff on departmental procedures, guest service skills, and equipment usage.
Handle guest requests and complaints in a professional manner, ensuring customer satisfaction and prompt resolution of issues.
Collaborate with other departments, such as maintenance and front desk, to address guest concerns, repairs, and room readiness.
Ensure the department operates within budget, reduce waste, and maintain efficiency while upholding high-quality standards of cleanliness and guest service.
Other duties as assigned.