Housekeeping Supervisor

Keswick Hall and Club•Charlottesville, VA

About The Position

History and spectacular landscapes come together, at the foot of the Blue Ridge Mountains. Celebrated landmarks, including Thomas Jefferson's Monticello and the University of Virginia, are clustered here among swathes of the East Coast's most beautiful scenery. The region is also home to over 25 wineries, breweries and cideries. This is the setting for Keswick Hall, an impressive 80-room luxury boutique hotel nestled on 600 acres which recently re-opened in 2021 after renovations. Home to the prestigious Keswick Golf Club, Marigold Restaurant, by Jean-Georges, a new luxury spa and sports and aquatics center. Position oversees the cleanliness of the entire Keswick Club, Pool areas, and Golf Course bathrooms inside and out, ensuring that cleaning procedures are being accomplished daily.

Requirements

Basic understanding of a Department Budget.
Basic knowledge of Microsoft Office (Word, Excel, Outlook, etc.).
Strong ability to forge professional relationships with guests and co-workers.
Excellent Communication skills, both written and oral.
Excellent Guest service skills.
Minimum of a high school diploma (or equivalent) and 0-2 years of housekeeping experience.
However, a combination of experience and/or education will be taken into consideration.

Nice To Haves

Strong Spanish language skills preferred.
Minimum of 1year supervisory role preferred.
Experience in motivating and leading a winning team preferred

Responsibilities

Responsible for training of all staff members in cleaning all areas of the Club and Pool areas.
Assist in overseeing the club housekeeping staff: training, staff development and scheduling.
Assist with member requests and resolution of any member issues/problems.
Create a warm and friendly environment; establish connections with members and associates.
Ensure all staff knows “how to clean” and use of “proper chemicals” for all areas of the Club.
Ensure all staff members are in proper uniform.
Conduct pre-shift meetings and distribute assignments as directed by Managers.
Follow up with staff members to ensure cleaning assignments have been completed.
Assist in the written daily task that is posted weekly, update projects by season.
Assist in the completion of supply inventories at the end of each month.
Assist in the completion of linen inventories.
Communicates supply orders to the Director of Operations.
Work closely with all departments ensuring communication flows effectively.
Communicate guest complaints or comments to Managers.
In addition, other duties may be required as directed by your Manager.
Perform other duties as assigned.