Housekeeping Supervisor - Residences at The Little Nell

Residences at The Little Nell•Aspen, CO

About The Position

Residences at The Little Nell offer exquisite private mountainside homes and guest rooms situated at the base of Aspen Mountain. Owners and rental guests enjoy exceptional personal service delivered by Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, and unparalleled access to America’s most famous mountain town. The dramatic, mountain-inspired architecture features exceptional finishes, custom furnishings, fine art, and curated collectibles, with expansive private decks and furnished balconies that overlook breathtaking mountain scenery and the vibrant energy at the base of the gondola. Residences at The Little Nell also provide access to a stunning rooftop pool and water garden, gym and yoga studio with a view. For more information, visit https://www.thelittlenell.com/residences or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected] , aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Position Summary The Housekeeping Supervisor helps maintain high levels of cleanliness within guest rooms and public areas through inspection, reporting, and cleaning. The Housekeeping Supervisor also helps train and manage staff. This position reports to the Director of Housekeeping.

Requirements

High School Diploma or equivalent required
Proficient knowledge of industry trends and best practices
Proficient knowledge in company policies and procedures
Detailed knowledge of internal processes, workflows, and decision-making protocols
Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques.
Ability to mediate and resolve conflicts effectively to maintain team cohesion
Skill in assigning tasks and responsibilities to team members based on their strengths
Skills in coaching and mentoring team members to help them grow professionally
Proficiency in planning, managing, and executing projects within scope and deadlines
Ability to handle difficult customer interactions and ensure high levels of satisfaction
Ability to manage multiple priorities and projects simultaneously without sacrificing quality
Ability to communicate in English and Spanish
Ability to reach, crouch, kneel, stand or be on your feet, kneel and bend for extended periods of time
Regularly work in adverse conditions and required to use protective equipment to prevent exposure to hazardous materials as well as an office environment and may be required to walk on slippery and uneven surfaces
Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Nice To Haves

2 years of management experience preferred
5 years of housekeeping or cleaning experience preferred

Responsibilities

Help train and manager housekeeping staff
Brief housekeeping staff on events, occupancy of the day, and the cleaning focus of the day
Provide housekeeping staff with necessary tools to complete cleaning assignments
Monitor the speed of housekeeping staff to ensure all duties are completed in a timely manner
Make housekeeping boards with the cleaning focus of the day
Inspect rooms and public areas for overall cleanliness
Maintain constant communication with front desk about early arrivals, late departures, and room requests
Stay abreast on occupancy of the day, departure and arrivals, event(s) of the day, VIP rooms, special requests, and guest reviews
Assist in cleaning rooms and public areas as needed
Other duties as assigned