Housekeeping Supervisor

LATOUR HOTELS & RESORTS, INC.•North Myrtle Beach, SC

About The Position

Primary responsibility includes the efficient and effective operation of the Housekeeping Department to the highest standards and guest satisfaction. The ideal candidate will be focused, detail oriented, organized and resourceful. The Housekeeping Supervisor supervises and oversees the daily performance and appearance of the Hotel via direction and supervision of the housekeeping team with a critical eye for detail, training and enforcing standards of excellence while developing a cohesive team with a “can do”, “guest first attitude”.

Requirements

Prior Housekeeping and supervisory experience required.
Must be a hands-on manager.
Must be organized and detail oriented.
Individual must have a great deal of flexibility in schedule to accommodate business needs.
High School Diploma required.
Minimum of one year of housekeeping experience required; three years preferred
Minimum of one year supervisory experience required; three years preferred
Experience working in a hospitality or service organization; prior exposure to customer service required
Ability to communicate effectively with others using the spoken word as well a writing clearly and concisely.
Ability to pay attention to the minute details of a project or task.
Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Ability to understand accounting information, prepare and manage budgets, appropriately analyze inventory levels, and make sound purchasing decisions.
Ability to focus on a goal and obtain a pre-determined result.
Ability to look beyond the standard solutions.
Ability to operate a computer and understand Word, Excel and any other programs deemed necessary by management.

Nice To Haves

Bilingual English/Spanish preferred.
Associates Degree or higher preferred.
Experience in a Condo-Hotel setting preferred.
Experience with Property Management Systems preferred

Responsibilities

Helps coaches & counsel team members to ensure that all policies, procedures and standards are being maintained.
Inspects rooms and hotel areas to ensure a First Class impression.
Assists with laundry tasks, linen removal and preparation of rooms.
May be required to clean rooms during periods of high volume or reduced staffing.
Partners with management and maintenance staff to ensure that all Guest Room Preventative Maintenance opportunities are identified and addressed in a timely manner and in accordance with the resort’s First Class standards.
Daily walk through of the hotel; effectively follow up on the findings, gain agreement on a written action plan; follow up on the execution of the action plan as necessary.
Personally conduct daily quality checks, remediation, and subsequent training for Housekeeping Staff with full documentation in accordance with Company policy and Standards.
Enforce Housekeeping cost controls, determine cost efficient methods to increase productivity, ensure operating supplies are available as necessary for the optimum guest experience.
Maintain, organize, and control inventory of guest and housekeeping supplies and linen, order replacement of supplies and equipment as needed.
Ensures excellent communication and follow up.
Working knowledge of OSHA in the workplace.
Housekeeping Supervisor will carry out leadership responsibilities in accordance with the Company policies and Applicable laws.
Perform other duties as needed to ensure the smooth operation of the property.

Benefits

Competitive pay based on experience!
We offer membership to our travel club as a benefit to every employee after their first few months. This includes: Access to deeply discounted stays at our resorts Access to discounted stays at partner resorts and hotels Discounts on other travel-related expenses like airfare, car rental and more.
Full time employees can also look forward to a more comprehensive benefit plan including medical, dental, vision, company paid life insurance, 401(k) with company match, ancillary benefits, and much more!

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