Housekeeping Supervisor

Placemakr•Atlanta, GA

12d•$23•Onsite

About The Position

At Placemakr, home meets hospitality. Weâve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night â theyâre a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location â as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, weâre looking for collaborative, driven individuals to join us as we continue to expand our presence. At Placemakr, executing on our cleanliness and comfort standards start with our Housekeeping team members. As a Housekeeping Supervisor, you will play a pivotal role in ensuring a seamless and collaborative experience for our team members while setting the tone for our housekeeping operations. We are seeking individuals who champion Placemakrâs Community Norms and take a hands-on approach to supporting the day-to-day efficacy of housekeeping operations. As an integral member of our on-site property team and a future leader at Placemakr, you will embody our Property Team Mission with each room inspection and team member interaction, lead by example to uphold a positive team culture in alignment with property goals, and ultimately ensure that our guests are delighted by cleanliness and comfort standards that our Housekeepers and Housepeople uphold. This position requires open availability for scheduling including nights, weekends and holidays. The exact hours and days of the week and weekend that you will be scheduled will be rotational.

Requirements

3+ years of previous housekeeping or cleaning experience (hospitality-specific experience a plus!).
1+ year of experience as a team lead, supervisor or mentor which allows you to excel at supervising all housekeeping team members during your shift.
You demonstrate a strong attention to detail and a commitment to maintaining high cleanliness standards.
You have experience with independently managing your tasks and remaining organized.
Demonstrated experience with effectively communicating in-the-moment feedback to team members in an appropriate way.
You lead by example, have a can-do attitude and the ability to work effectively in an independent and collaborative environment, contributing to a culture of proactive communication, unity and mutual support.
You exceed expectations in all Housekeeper III skills.
You embody our Property Team Mission of Customer, Consistency and Community (Norms).
You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
Housekeeping Supervisors will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Housekeeping Supervisors and an exceptional guest experience.

Responsibilities

Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.
Foster a "one team" mentality by collaborating effectively with all property team members, contributing to a cohesive and supportive work environment.
Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations.
Spend 100% of your time playing an active role in managing day-to-day execution, including providing support to your housekeeping team and our guests with any tasks necessary to maintain operational excellence (including managing room priorities, cleaning units and assisting in guest issues or questions), delegating tasks, inspecting units and effectively communicating across departments.
Lead by example as a top performer to help your team achieve and maintain Placemakr standards for excellence, including team metrics (room readiness/quality/availability), employee engagement ratings, NPS scores, brand standards, and consistently positive guest reviews.
Independently own, create and delegate boards to housekeeping team members based on room readiness priorities.
Inspect assigned units of housekeeping team members to ensure compliance with Placemakr cleanliness standards and provide feedback to housekeeping team members for discrepancies or issues, with support from your property leader.
Assist in the tracking of inventory and proactively communicate inventory-related concerns to your property leader.
Consistently train new hires on cleanliness and organizational standards and share best practices with new hires and tenured colleagues to foster a culture of continuous improvement.
Support your property leader in the day-to-day management of a team of Housekeepers and Housepeople, by leading daily stand-ups and chat-ins, providing in-the-moment feedback, assisting in tracking of time and attendance infractions and ensuring shift coverage for call-offs.
Begin developing your people leadership skills by observing or partnering with your property leader during performance scorecard conversations, interviewing and scheduling duties.
Additional duties and responsibilities, as assigned.

Benefits

Competitive pay rate
Generous monthly bonus program of up to $500/month
Company stock options
401k + 4% employer matching program
Medical, Vision & Dental Insurance plan options
Flexible Spending Account & Health Savings Account options
15 days of accrued paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!
PTO increases to 20 days per year after 2.5 years of employment
Enjoy a paid day off for your birthday to celebrate your day, your way!
Paid Parental Leave
Paid Life Insurance
Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all
Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent)
Exclusive, Placemakr-branded swag through our Placemakr Stars Program
Weekly Paychecks, plus ZayZoon as an option to access your paycheck before your payday
Plus, discounts to stay at select Placemakr properties all over the US
The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change.