Housekeeping Supervisor | Holiday Inn Express | Honolulu, HI

PM New•Honolulu, HI

13h

About The Position

For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. The Housekeeping Supervisor is responsible for ensuring the team transforms each room into a tidy, cozy haven. You will ensure that room attendants are equipped to deliver the perfect in-room experience for our guests and anticipate needs beyond the checklist. On a daily basis, some tasks you will complete are: · Serving as team leads for the entire housekeeping staff, including assigning and reviewing work. · Overseeing critical tasks such as keeping the staff on schedule, inspecting and approving public areas and guest rooms for cleanliness, overseeing laundry, ensuring timely turnover of checkout rooms, and interacting with hotel guests in a polite and positive manner. · Providing training and guidance for housekeeping staff on hotel Standard Operating Procedures and departmental standards. · Keeping purchasing costs and labor expenses in check.

Requirements

At least one to three years of related experience
High School diploma or equivalent
Must be a people person
Passion for customer service
Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs, and more.
Must be able to accommodate varying schedules, including nights, weekends, and holidays.

Responsibilities

Serving as team leads for the entire housekeeping staff, including assigning and reviewing work.
Overseeing critical tasks such as keeping the staff on schedule, inspecting and approving public areas and guest rooms for cleanliness, overseeing laundry, ensuring timely turnover of checkout rooms, and interacting with hotel guests in a polite and positive manner.
Providing training and guidance for housekeeping staff on hotel Standard Operating Procedures and departmental standards.
Keeping purchasing costs and labor expenses in check.