Housekeeping Supervisor

Marriott San Antonio Airport•San Antonio, TX

33d

About The Position

PURPOSE AND PERFORMANCE GOALS Supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. Position supervises daily operation in maintaining the maintenance/sanitation of the guest rooms and public areas. Recommends and implements procedural changes. Monitors inventories and expenses. ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following (other duties may be assigned): · Manage the human resources in the department in order to attract, retain and motivate the Associates; hire, train, develop, empower, coach and counsel, conduct performance reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. Maintains a continuous open door policy to answer team member questions needing immediate attention. Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, standard operating procedures (SOPs) and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. · Assist inventory, purchasing, disbursement and cost control for all linens, cleaning, operating and guest supplies, uniforms and equipments. · Supervise all rotational and special cleaning projects. · Ensure daily inspection to ensure cleanliness/safety of guest rooms, public areas and follow-up inspections. · Respond to guest requests, concerns and problems to ensure guest satisfaction. · Foster a cooperative and harmonious working climate conducive to maximum Associate morale and productivity. · Refer and follow-up on maintenance issues/problems with engineering to protect hotel assets, ensure a safe, accident free environment for guests and Associates and maintain/improve guest satisfaction. · Log items into the lost and found and answer inquiries to maintain controls and ensure guest satisfaction. · Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets. · Perform special projects and other responsibilities as assigned. · Maintain cooperative efforts with supporting departments. · Keep constant open communication with the front office. SUPERVISORY RESPONSIBILITIES Direct supervision of H/K Public Area, H/K Room Attendant, H/K Houseperson, H/K Laundry, H/K Evening Attendant, and indirect supervision of H/K Laundry. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training Associates, planning, assigning, and directing work disciplining Associates, maintain a continuous open door policy to answer team member questions needing immediate attention.

Requirements

Requires thorough knowledge of the housekeeping field.
Requires supervision/management skills.
Excellent vision necessary for constant walkthrough checks, for attention to detail, and to analyze reports.
One to two years of post high school education.
Experience required by position is from two to three full years of employment in a related position with this hotel or other hotel company.
Ability to communicate information and hotel services to management and guests.
Moderate speech communication skills necessary for one-on-one communication with guests.
Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence
Ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Must be able to use appropriate judgments as it pertains to supervisory duties.
Practice written safety standards and rules at all times.
Associate must be able to lift/push/pull 50 pounds.
Job frequently requires walking, sitting, kneeling, crouching, and standing.
Frequently requires reaching, grabbing, pulling, and grasping.

Nice To Haves

Fluency in Spanish is highly recommended.

Responsibilities

Manage the human resources in the department in order to attract, retain and motivate the Associates; hire, train, develop, empower, coach and counsel, conduct performance reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
Maintains a continuous open door policy to answer team member questions needing immediate attention.
Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, standard operating procedures (SOPs) and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Assist inventory, purchasing, disbursement and cost control for all linens, cleaning, operating and guest supplies, uniforms and equipments.
Supervise all rotational and special cleaning projects.
Ensure daily inspection to ensure cleanliness/safety of guest rooms, public areas and follow-up inspections.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Foster a cooperative and harmonious working climate conducive to maximum Associate morale and productivity.
Refer and follow-up on maintenance issues/problems with engineering to protect hotel assets, ensure a safe, accident free environment for guests and Associates and maintain/improve guest satisfaction.
Log items into the lost and found and answer inquiries to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
Perform special projects and other responsibilities as assigned.
Maintain cooperative efforts with supporting departments.
Keep constant open communication with the front office.
Direct supervision of H/K Public Area, H/K Room Attendant, H/K Houseperson, H/K Laundry, H/K Evening Attendant, and indirect supervision of H/K Laundry.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include training Associates, planning, assigning, and directing work disciplining Associates, maintain a continuous open door policy to answer team member questions needing immediate attention.