Stone Hill Housekeeping Supervisor

Wilderness Resort•Sevierville, TN

About The Position

SUMMARY: Supervise Room Attendants, Houseman, Inspectors and Lobby Attendants to ensure each employee is working in assigned areas and the cleaning of hotel rooms and other areas are completed. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Ability to perform all tasks of the Room Attendant, Room Inspector, Houseman and Lobby Attendant Oversees the activities and actions of assigned personnel Spot inspects clean and vacant rooms for cleanliness, supplies, maintenance problems and temperature Completes and communicates maintenance work orders to the Housekeeping Manager Inspects assigned stayover rooms for cleanliness, supplies and precautionary damage concerns Assists Housekeeping Manager with creating, assigning and distributing housekeeping boards Ensures linen storage rooms, trash rooms and housekeeping carts are clean, organized and properly inventoried for next day’s activities Ensures combustible substances are removed from storage areas Keeps hallways, vending areas and stairways clean and free of obstructions General supervision of staff and discusses personnel issues with the Housekeeping Manager Ensures staff members report in and are cleared before departing resort Utilizes chemicals according to directions and familiarizes self with all material safety data sheets Follows procedures concerning protection against blood borne pathogens Practices safety procedures, including: bending, lifting and safe use of equipment Reports hazardous conditions in the work area or equipment to management Ensures turnover of all vacant and clean rooms, verifies stayover reports vs. early checkouts Upon discovering any damage to property in hotel rooms, immediately fills out a maintenance request form and/or missing inventory form and submits to Manager This position requires the use of a radio with ear piece and tablet Monitor and enforce strict adherence to all company safety protocols and mandatory Personal Protective Equipment (PPE) standards among subordinate staff and taking immediate corrective action when violations occur. All other duties as assigned by management SUPERVISORY RESPONSIBILITIES: Directly supervises employees under the direction of the Department Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and assisting in corrective actions of employees; addressing complaints and resolving problems.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Strong leadership skills and ability to motivate people
Ability to act independently with little supervision
Skilled in problem solving and staff training
Efficiently handle multiple duties
Requires a good understanding of company policies and procedures
Working knowledge of resort amenities, room designs, and general golf knowledge
Ability to handle stressful situations
Good attendance and punctual
Exhibits professionalism
Exhibits good grooming habits
Wears the proper uniform
Works efficiently
Follows all resort and office policies and standard operating procedures
Conducts themselves in a professional manner with a positive attitude
Must possess a thorough understanding of safety standards and the ability to influence and enforce behavioral compliance across a diverse team.
Regularly stand, walk, use hands to finger, handle and/or feel, reach with hands and/or arms, climb and/or balance, stoop, kneel, crouch and/or crawl, talk and/or hear
Frequently lift up to 25 pounds
Occasionally lift up to 50 pounds with assistance
Close vision, Distance vision, Peripheral vision, Depth perception and ability to adjust focus

Responsibilities

Ability to perform all tasks of the Room Attendant, Room Inspector, Houseman and Lobby Attendant
Oversees the activities and actions of assigned personnel
Spot inspects clean and vacant rooms for cleanliness, supplies, maintenance problems and temperature
Completes and communicates maintenance work orders to the Housekeeping Manager
Inspects assigned stayover rooms for cleanliness, supplies and precautionary damage concerns
Assists Housekeeping Manager with creating, assigning and distributing housekeeping boards
Ensures linen storage rooms, trash rooms and housekeeping carts are clean, organized and properly inventoried for next day’s activities
Ensures combustible substances are removed from storage areas
Keeps hallways, vending areas and stairways clean and free of obstructions
General supervision of staff and discusses personnel issues with the Housekeeping Manager
Ensures staff members report in and are cleared before departing resort
Utilizes chemicals according to directions and familiarizes self with all material safety data sheets
Follows procedures concerning protection against blood borne pathogens
Practices safety procedures, including: bending, lifting and safe use of equipment
Reports hazardous conditions in the work area or equipment to management
Ensures turnover of all vacant and clean rooms, verifies stayover reports vs. early checkouts
Upon discovering any damage to property in hotel rooms, immediately fills out a maintenance request form and/or missing inventory form and submits to Manager
Monitor and enforce strict adherence to all company safety protocols and mandatory Personal Protective Equipment (PPE) standards among subordinate staff and taking immediate corrective action when violations occur.
All other duties as assigned by management
Directly supervises employees under the direction of the Department Manager.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and assisting in corrective actions of employees; addressing complaints and resolving problems.