Housekeeping Supervisor | Rock Creek Resort

Columbia Hospitality • Red Lodge, MT

86d • $22

About The Position

The Housekeeping Supervisor at Rock Creek Resort is responsible for managing the day-to-day operations of the Housekeeping department. This includes following all appropriate policies and procedures, developing and implementing procedures to ensure that all housekeeping activities meet or exceed established standards, and conducting daily inspections of serviced areas. The supervisor will also assist in managing the departmental budget, monitor revenue and expenses, and ensure the security of all housekeeping supplies and equipment. The role requires regular communication with all departments and participation in the property’s Manager on Duty program as needed.

Requirements

• Minimum 3 years housekeeping experience in a similar environment required.
• Ability to read, write, speak and understand Spanish and English.
• General management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
• Financial management skills, including budget management, expense control and analysis of Profit and Loss statements.

Nice To Haves

• Prior housekeeping lead/supervisory experience preferred.

Responsibilities

• Assists in managing the day to day operations of the Housekeeping department.
• Develops and implements procedures to ensure that all housekeeping activities and services meet or exceed the established standards and goals.
• Conducts daily inspections of serviced guestrooms, front of house areas, storage rooms and relevant back of house areas.
• Assists in managing the departmental budget. Monitors revenue, expenses, and labor costs.
• Reports all unsafe conditions immediately. Ensures all equipment is properly maintained and functioning.
• Ensures all equipment is used only as intended.
• Maintains department equipment and supply inventory levels appropriate to property requirements.
• Advises guests, clients and team members on housekeeping matters.
• Evaluates patterns or trends in guest complaints in order to plan and implement corrective actions.
• Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
• Ensures the security of all housekeeping supplies, equipment and inventory by establishing and ensuring adherence to security standards.
• Participates in the property’s Manager on Duty program as needed.
• Ensures timely and courteous follow-through on all client, guest and team member requests.
• Selects, supervises, trains, develops, schedules, disciplines, and counsels staff.
• Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards.
• Performs in the capacity of any position supervised as needed.
• Conducts training on job standards and areas of responsibility as needed.

Benefits

• Hourly Pay Rate: $22 per hour
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities
• Task Force Work Opportunities
• Online Learning Platform to Help You Grow!
• Third Party Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees