Housekeeping Supervisor/Lead

Home2Suites•Philadelphia, PA

About The Position

Wurzak Hotel Group is looking for an experienced Housekeeping Supervisor/Lead to support the Housekeeping Department at our gorgeous property, HOME2 Suites Philadelphia Convention Center. This position will be responsible for daily supervision of the housekeeping staff, quality service, guest satisfaction and safety. Supervises cleaning and assists in administration of housekeeping services in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. We are looking for someone with personality, experience, and drive to contribute to the continued success of this luxury property. General Requirements: Supervise the Housekeeping staff. Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations. Evaluate the staff’s job performance, coach and counsel as necessary. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen. Ensure staff compliance with internal controls, policies, procedures, standards and regulations. Insist on a work environment that is free from harassment. Perform and supervise the cleaning and inspection of the guest rooms, public areas and back of the house. Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations. Ensure proper use of cleaning equipment and supplies. Issue staff cleaning assignments including special requests, areas of concentration and deep cleaning. Ensure maintenance problems are promptly reported to Engineering through proper channels. Ability to open the "house" 2 days a week. Order supplies and maintain accurate inventory as assigned. Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and respond to inquiries regarding lost items. On time and at work when scheduled and in proper uniform. Attend department meetings as scheduled. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Consistent professional and positive attitude and actions when communicating with guests and associates. Comply with all company policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager/supervisor before leaving work area for any reason. On time and at work when scheduled, and in proper uniform. Respond to guest requests, concerns and problems to ensure guest satisfaction. Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken. Any other tasks/duties as requested by management.

Requirements

High school education plus schooling in hospitality management, business or related experience.
Two or more years of supervisory experience in a hotel setting.

Nice To Haves

Familiarity with hospitality industry practices preferred.
Familiarity with Hilton brand standards and the hotel platform system "PEP" would be advantageous.

Responsibilities

Supervise the Housekeeping staff.
Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations.
Evaluate the staff’s job performance, coach and counsel as necessary.
Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.
Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen.
Ensure staff compliance with internal controls, policies, procedures, standards and regulations.
Insist on a work environment that is free from harassment.
Perform and supervise the cleaning and inspection of the guest rooms, public areas and back of the house.
Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations.
Ensure proper use of cleaning equipment and supplies.
Issue staff cleaning assignments including special requests, areas of concentration and deep cleaning.
Ensure maintenance problems are promptly reported to Engineering through proper channels.
Ability to open the "house" 2 days a week.
Order supplies and maintain accurate inventory as assigned.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Log items into the Lost and Found and respond to inquiries regarding lost items.
On time and at work when scheduled and in proper uniform.
Attend department meetings as scheduled.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as requested.
Consistent professional and positive attitude and actions when communicating with guests and associates.
Comply with all company policies and procedures.
Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
Check with manager/supervisor before leaving work area for any reason.
Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
Any other tasks/duties as requested by management.