Housekeeping Supervisor - Inspector

Hilton Charlotte University Place • Charlotte, NC

19h

About The Position

We are looking for a Housekeeping Supervisor/Inspector to help lead our exemplary Housekeeping Staff and ensure we provide excellent customer service. This role will ensure Housekeeping Associates clean and maintain guest rooms and public areas in accordance with guest expectations and Hilton Brand Standards of product and service. Ultimately, you will help ensure our daily housekeeping operations run smoothly and that guests are satisfied. Oversee staff on a daily basis, including, but not limited to, Room Attendants, Housepersons, Public/Lobby Attendants, and Laundry Attendants. Check rooms and common areas, including stairways and lounge areas, for cleanliness and identify deficiencies that need to be corrected and ensure standards are met. Establish and educate staff on cleanliness, tidiness, and hygiene standards Motivate team members and resolve any issues that occur on the job Respond to customer complaints and special requests Monitor and replenish cleaning products stock, including floor cleaner, bleach, and rubber gloves Participate in large cleaning projects as required Ensure compliance with safety and sanitation policies in all areas Perform additional Housekeeping duties as needed, including, but not limited to, guest room cleaning, laundry, public area cleaning, stock replenishment, etc.

Requirements

• Work experience as a Housekeeping Supervisor or similar role
• Hands-on experience with cleaning and maintenance tasks for large organizations
• Ability to use industrial cleaning equipment and products
• Excellent organizational and team management skills
• Stamina to handle the physical demands of the job
• Flexibility to work various shifts, including evenings and weekends

Nice To Haves

• High school diploma is a plus

Responsibilities

• Oversee staff on a daily basis, including, but not limited to, Room Attendants, Housepersons, Public/Lobby Attendants, and Laundry Attendants.
• Check rooms and common areas, including stairways and lounge areas, for cleanliness and identify deficiencies that need to be corrected and ensure standards are met.
• Establish and educate staff on cleanliness, tidiness, and hygiene standards
• Motivate team members and resolve any issues that occur on the job
• Respond to customer complaints and special requests
• Monitor and replenish cleaning products stock, including floor cleaner, bleach, and rubber gloves
• Participate in large cleaning projects as required
• Ensure compliance with safety and sanitation policies in all areas
• Perform additional Housekeeping duties as needed, including, but not limited to, guest room cleaning, laundry, public area cleaning, stock replenishment, etc.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees