Housekeeping Supervisor - Hampton Inn Rancho Cucamonga, CA

Hotel Equities • Rancho Cucamonga, CA

87d • $22

About The Position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Supervisor for the Hampton Inn & Suites in Rancho Cucamonga, CA. The salary for this position is $22.00 USD per hour. The purpose of this role is to maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Requirements

• High School diploma /Secondary qualification or equivalent
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards
• Ability to perform most work tasks indoors with moderate temperature controlled by hotel environmental systems
• Ability to walk and stand for close to 100% of the working day
• Ability to lift up to 15 lbs on a regular and continuing basis
• Ability to push and pull carts and equipment weighing up to 250 lbs on occasion
• Ability to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks
• Requires manual dexterity to use and operate all necessary equipment
• Strong communication skills are essential when interacting with guests and employees
• Basic math skills are used frequently when handling cash or credit
• Ability to work a flexible schedule including nights, weekends and/or holidays

Responsibilities

• Supervises room cleaners in the prompt and efficient housekeeping of customer rooms
• Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly
• Supervises the completion of short notice requests for room changes
• Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards
• Keeps record of room checkouts/stay overs, submits records to housekeeping every day
• Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
• Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
• Ensures completion by following through on orders
• Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes
• Checks VIP rooms
• Checks early morning make-up rooms
• Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc.
• Checks floor linen closets daily for cleanliness, adequate supplies and linen
• Assures carts are properly stored and vacuum cleaners are emptied at the end of each day
• Assists in quarterly inventory of all linen
• Ensures safety by assuring that all linen chutes are kept locked at all times
• Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services
• Takes every opportunity to amaze the guests
• Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied
• Responsible for assisting with the training and direction of new department associates
• Ensures all Housekeeping quality standards are complied with and that policies and procedures are consistently applied
• Coordinates activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
• Assists in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation

Benefits

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees