Housekeeping Supervisor Field Operations - Tahiti Village

Soleil Management, LLC • Enterprise, NV

90d

About The Position

Soleil Management by YES& is a hospitality and lifestyle company that inspires ‘lasting togetherness’ through our brands, companies, and products. We are looking for an energetic, professional team player with excellent communication skills to supervise the functions of the housekeeping department at Tahiti Village Resort & Spa. This role involves maintaining cleanliness standards, conducting inspections, and ensuring a positive guest experience.

Requirements

• 1 year experience in some area of housekeeping or janitorial as a supervisor preferable.
• Ability to work flexible shifts including nights, holiday and weekends.
• At least 18 years of age.
• Must possess excellent customer service skills.
• Must have a professional appearance and attitude.
• Must have effective oral and written communication skills in English.
• Working knowledge of chemicals/cleaning supplies including Safety Data Sheet and OSHA regulations, preferable.

Responsibilities

• Follow all Safety and Security procedures to protect and ensure the safety of our guests, employees and assets.
• Maintain a flexible work schedule based on business needs of the Resort.
• Inspect guest units in Area of Responsibility to ensure completion of any necessary corrections.
• Maintain proper inventory and security of housekeeping supplies.
• Effectively handle guest issues while maintaining a professional demeanor.
• Conduct coaching and counseling for assigned employees in Area of Responsibility.
• Assist management in maintaining proper scheduling of employees.
• Assist in the recruitment and training of new employees.
• Oversee workers comp. injuries by appropriately documenting accidents and incidents; partnering with Security, HR and Housekeeping Leadership.
• Set-up employees for success during pre-shift meetings by collecting assignment sheets, assigning tablets and radios.
• Inspect check-out and available units in Area of Responsibility.
• Track assigned housekeepers progress throughout the day; partner with Status Board to provide updates of associates who are not meeting the credit per hour threshold.
• Provide assistance to any associate for any special requests such as rush units, VIP’s, etc.
• Assist with the cleaning of units as defined by business needs.
• Answer & respond to radio calls in professional and friendly manner throughout the duration of the shift.
• Ensure all closets are clean, stocked and ready for use.
• Maintain and ensure excellent communication line between managers and coworkers.
• Ensure proper usage, labeling and training of chemicals in accordance with OSHA regulations.
• Partner with Security and department managers to follow proper lost and found procedures for items left behind in a guest room.
• Must manage time accordingly in order to complete the required work.
• Ensure proper care of housekeeping equipment.
• Ability to deliver and receive performance feedback in a professional manner.
• Comply with all safety protocol and training, sanitation policies and procedures.
• Perform all other job requests as assigned by management.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 501-1,000 employees