Housekeeping Supervisior

TPG Hotels and Resorts•Providence, RI

19d

About The Position

The Housekeeping Supervisor is responsible for daily supervision of the housekeeping staff, quality service, guest satisfaction and safety. Supervises daily cleaning operation and assists in administration of housekeeping services in safe and efficient compliance with policies and procedures and brand standards, The Housekeeping Supervisor ensures that guest rooms, public areas, and other spaces are clean, well-maintained, and meet the hotel's cleanliness and hygiene standards.

Requirements

High school education, schooling in hospitality management, business or related experience preferred.
Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies.
Ability to operate a computer, phone and other office equipment.

Nice To Haves

Familiarity with hospitality industry practices highly preferred.

Responsibilities

Staff Management:
Assist in Hiring, training, and supervising housekeeping staff, including room attendants, housekeepers, and janitors.
Give suggestions on work schedules and assign tasks to ensure adequate coverage and efficiency.
Conduct regular training sessions for housekeeping staff on cleaning techniques, safety protocols, and customer service.
Provide feedback to staff as needed on work performance.
Address any employee issues or conflicts that may arise.
Quality Control:
Inspecting guest rooms and common areas to ensure cleanliness and adherence to hotel standards.
Identifying and addressing maintenance and repair needs within guest rooms and public spaces.
Monitoring the use of cleaning supplies and equipment to maintain cost efficiency.
Handling guest complaints or concerns related to housekeeping services and resolving them promptly.
Enforce safety protocols and ensure that staff members use personal protective equipment (PPE) when necessary.
Comply with health and safety regulations and ensure that the hotel maintains cleanliness and hygiene standards to meet legal requirements.
Communication:
Collaborating with other hotel departments, such as front desk and maintenance, to coordinate guest services and maintenance requests.
Communicating with the hotel management team to provide updates on housekeeping operations and address any issues or concerns.