HOUSEKEEPING SUITE ATTENDANT (ON-CALL)

OLS Hotels & Resorts•Honolulu, HI

77d

About The Position

This position will be responsible for maintaining the cleanliness/sanitation of guest rooms, guest corridors, elevators, and all assigned areas. He/she is also responsible for delivering items to guest rooms (irons, towels, extra pillows, etc). This associate will handle daily cleaning and maintenance/sanitation of the guest rooms, public areas and pool/health club. The qualified candidate will have open availability and/or can work the evening shift.

Requirements

Prior Experience: 1+ experience in hospitality preferred or equivalent establishment (required)
Education: High School diploma or GED required; college degree preferred.
Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
Report any unusual occurrences and/or request to Supervisor.
Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
Must be service oriented with excellent customer service and sales skills
Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
Must be energetic and outgoing
Must possess excellent interpersonal and organizational skills
Must be able to follow directions with attention to detail, speed and accuracy
Must be a team player with the ability to work under minimal supervision
Must be able to multi-task in a fast-paced work environment
Must be able to understand and work with basic financial information and solve basic arithmetic problems
Must be able to type 45 wpm and have the ability to input data and access information on the computer
Must be able to exercise confidentiality and discretion.

Nice To Haves

IT Expertise: Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
Must have proficient working knowledge of Microsoft Office, Opera; preferred.

Responsibilities

Ability to walk, kneel, stoop, and stand for entire shift while cleaning and servicing guest rooms and perform medium work exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly lift, carry, push, or otherwise move objects.
Strip beds, remove soiled linen, terry and trash from guestrooms and take to the appropriate locations in the prescribed manner.
Check under beds and sofas for debris, clean bedroom/closet area, and make beds in the prescribed manner.
Vacuum, sweep and mop floors to ensure guest room areas, balconies and hallways are free from debris
Dust furniture/lamps/headboards/pictures/planters/chimney/chimney floor, clean kitchen counters/cabinets/drawers/refrigerators in the prescribed manner.
Clean bathroom counters, floors, showers/tub in the prescribed manner.
Report any missing/found articles, damage or maintenance problems to the Housekeeping Supervisor.
Receive assigned section, keys, supplies and any priority requests from the Housekeeping Supervisor.
Respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Report all guest issues and complaints to management.
Adapt to workload based on hotel occupancy.
Multitask, organize and prioritize tasks on an hourly and daily basis.
Work well with others in a team environment.
Work well under time constraint- clear thinking and remaining calm.
Perform job duties with attention to detail, speed and efficiency.
Follow directions effectively.
Work with minimal supervision.
Maintain confidentiality of guest and hotel information