Housekeeping Room Inspector

Marriott•Chicago, IL

6h•Onsite

About The Position

This position is responsible for managing daily housekeeping operations, including running reports, verifying room status, prioritizing cleaning, and updating room statuses for departing guests. The role involves assisting Housekeeping management, coordinating efforts with other departments such as Engineering, Front Office, and Laundry, and resolving discrepant room issues with the Front Desk. Key tasks include preparing room assignments, monitoring 'Do Not Disturb' rooms, ensuring timely cleaning of vacant dirty rooms, and completing necessary paperwork. The inspector must adhere to company and safety policies, report hazards, maintain a professional appearance, ensure confidentiality, and protect company assets. Guest interaction is also a part of the role, requiring welcoming and acknowledging guests, anticipating their needs, and ensuring quality standards. The position requires developing positive working relationships, supporting team goals, and communicating professionally. It also involves using computers for work-related information and performing physical tasks such as standing, sitting, or walking for extended periods, and moving objects weighing up to 10 pounds.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.
No license or certification.

Responsibilities

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare and distribute room assignments to Housekeeping staff.
Record, monitor, and update list of ‘Do Not Disturb' rooms.
Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list.
Complete required Housekeeping paperwork.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Enter and locate work-related information using computers.
Perform other reasonable job duties as requested by Supervisors.