Housekeeping Room Attendant

Crowne Plaza Lansing • Lansing, MI

177d • $17

About The Position

Join Crowne Plaza, one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally, Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Let's Go Further Together.

Requirements

• Meet time standards to ensure efficient workflow.
• Communication skills, written and verbal, in the primary language(s) used in the workplace.
• Ability to perceive and identify stains on towels and linens.
• Ability to perceive and detect uncleanliness and/or soiled surfaces.
• Ability to work a flexible schedule including nights, weekends and/or holidays.
• Ability to work independently.
• Basic reading, writing, and math skills.
• Ability to navigate and use various software.

Nice To Haves

• Prior hospitality experience preferred.
• A high school or equivalent education is preferred.

Responsibilities

• Clean and service assigned rooms or areas according to established standards and procedures including, but not limited to: making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc.
• Wear safety protection equipment in line with department regulations and any local legislative requirements and follow established safety procedures at all times.
• Handle and store chemicals in line with hotel regulations and any local legislative requirements.
• Use appropriate software to track room cleaning progress. Report any room unable to be serviced to supervisor according to established procedures.
• Use appropriate software to report necessary repairs or unsafe conditions; if necessary report to supervisor.
• Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
• Respond to guest complaints, special requests, and take action to ensure guest satisfaction.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Communicate with other departments to ensure excellent quality and service.
• Regularly assist with deep cleaning projects.
• Turndown duties.
• Other duties as assigned.

Benefits

• Travel Discounts at IHG® Hotels & Resorts Worldwide
• Holiday Bonus
• Retirement Plan with Company Match
• Sick/Personal Time
• Friends and Family rate at The Crowne Plaza Lansing
• Health, Dental, and Vision Benefits (for full-time associates)
• Paid Vacation Time (for full-time associates)
• Paid Personal Day (for full-time associates)
• Retirement Savings with Company Match (for full-time associates)
• Seven (7) Paid Holidays (for full-time associates)
• $20,000 Free Life Insurance Policy (for full-time associates)
• Bereavement (for full-time associates)
• Pet Bereavement (for full-time associates)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees