Housekeeping Room Attendant

Corporate Office•Charlotte, NC

21d•Onsite

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About The Position

The Room Attendant will service vacant or occupied guest rooms in accordance with Omni Standards.

Requirements

Customer service and verbal communication skills
Maintain professional, friendly demeanor
Possess a high standard of cleanliness and organization
Prior housekeeping experience required or other relevant environmental services experience
Stand or walk for an extended period or for an entire work shift.
Requires frequent bending, reaching overhead and squatting.
Lift, carry, and place objects weighing up to 30 lbs without assistance.
Push/pull objects weighing up to 75 lbs without assistance.
Must live within 100 miles of the hotel location.

Responsibilities

Complete full service for assigned number of rooms within allotted time
Keep housekeeping supply cart neat and organized at all times
Remove room service tables and trays from guest rooms and place in designated service landing areas
Maintain guest hallways neat and free of linen at all times
Check all equipment prior to and after its use to ensure that it is in good working order
Place room attendant “In room” sign on the outside of guest door while room is being serviced
To be thoroughly knowledgeable of Room Attendant Moments of Service scenarios, and execute to standard.
Adhere to PDQ standards
Position housekeeping cart in front of guest room door when servicing vacant rooms.
Ensure guest room door is shut while servicing a vacant guest room.
When servicing an occupied guest room ensure guest room door is open.
Follow guest identification procedures before letting persons into guest rooms
Ensure all lost and found items are logged appropriately
Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process
To be thoroughly knowledgeable Housekeeping Moments of Service scenarios, and execute to standard.
Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)
To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage)
To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing
Maintain Four Diamond Standards of guest service
Aid guests in locating other areas of the hotel (walk them to destination if possible)
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
Be pleasant, smile and greet all guests, using surnames when obtained
Be actively engaged with our guests.
Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
Deliver personalized, memorable guest experiences by utilizing the Power of One
Perform other duties | special projects as assigned by Housekeeping Management