Housekeeping-Room Attendant Full Time

COMMONWEALTH LODGING MANAGEMENT LLC•Glen Allen, VA

1d•Onsite

About The Position

This role is for a Housekeeping-Room Attendant at Marriott Short Pump in Glen Allen, VA. The position requires maintaining positive guest relations and confidentiality, resolving guest complaints, and having knowledge of hotel services and local attractions. A key responsibility is cleaning guest rooms efficiently, meeting hotel standards within 26 minutes per room. This includes preparing the room, cleaning the bathroom, dusting, replenishing supplies, vacuuming, and making beds. The attendant is also responsible for maintaining housekeeping carts, stocking linen rooms, cleaning common areas like elevators and pool areas, and handling lost and found items. The role involves assisting co-workers and guests, notifying supervisors of issues, and assisting in emergencies. Adherence to all hotel and brand policies and procedures is essential.

Requirements

Ability to maintain positive guest relations and guest confidentiality.
Ability to resolve guest complaints, ensuring guest satisfaction.
Knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
Familiarity with all local attractions/activities to respond to guest inquiries accurately.
Complete knowledge of correct maintenance and use of equipment.
Ability to use equipment only as intended.
Ability to use all chemicals in accordance with OSHA regulations and hotel requirements.
Ability to complete daily report as instructed by supervisor.
Ability to clean a standard guest room within 26 minutes, meeting hotel cleaning standards.
Ability to perform various cleaning tasks including preparing rooms, cleaning bathrooms/bedrooms/corridors, dusting, replenishing supplies, vacuuming, and making beds.
Ability to turn in lost and found items immediately to the supervisor.
Ability to keep housekeeping carts stocked, clean and orderly.
Ability to stock linen room with supplies.
Ability to empty linen from housekeeping carts.
Ability to sweep and mop areas in front of elevators; clean all trash cans, and clean elevator track.
Ability to maintain pool areas, clean pool windows and bathroom daily.
Ability to clean ice and soda machines on all floors.
Ability to dust light fixtures in hallways.
Ability to remove all dirty linen from laundry chutes and hallways.
Ability to aid co-workers and guests as needed.
Ability to notify the supervisor of any guests’ complaints or comments.
Ability to assist in handling emergencies to protect guests and associates and preserve the building and its systems during the emergency.
Ability to act quickly and responsibly as possible to return the building to its normal operating status.
Knowledge of and ability to abide by all departments, Commonwealth Lodging Management and hotel policies and procedures, as well as brand standards, policies and procedures.
Exert physical effort in lifting/transporting at least 25 pounds.
Push/pull carts and other equipment up to 100 pounds.
Endure various physical movements throughout the work areas.
Ability to stand and exert well-paced mobility for lengthy periods of time.
Ability to reach above head and shoulder height to perform job duties.

Responsibilities

Maintain positive guest relations at all times and guest confidentiality.
Work to resolve guest complaints, ensuring guest satisfaction.
Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
Be familiar with all local attractions/activities to respond to guest inquiries accurately.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Use all chemicals in accordance with OSHA regulations and hotel requirements.
Complete daily report as instructed by supervisor.
With instructions, be able to clean a standard guest room within 26 minutes, meeting hotel cleaning standards.
Enter and prepare the room for cleaning.
Cleans guest bathroom/bedroom/floor corridor.
Dusts the room and furniture.
Replenishes guestroom and bath supplies.
Clean the bathroom, remove soil, dirt, soap buildup and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
Vacuum the carpet.
Make beds daily with clean linens.
Turn in lost and found items immediately to the supervisor.
Keep housekeeping carts stocked, clean and orderly.
Stock linen room with supplies.
Empty linen from housekeeping carts.
Sweep and mop areas in front of elevators; clean all trash cans, and clean elevator track.
Maintain pool areas.
Clean pool windows and bathroom daily.
Clean ice and soda machines on all floors.
Dust light fixtures in hallways.
Remove all dirty linen from laundry chutes.
Remove all dirty linen from the hallways.
Aid co-workers and guests as needed.
Notify the supervisor of any guests’ complaints or comments.
Assists in handling emergencies to protect our guests and associates and preserve the building and its systems during the emergency.
Must act as quickly and responsibly as possible to return the building to its normal operating status.
Responsible for knowing and abiding by all departments, Commonwealth Lodging Management and hotel policies and procedures.
As well as brand standards, policies and procedures.