Housekeeping Room Attendant (Housekeeper)

Sonesta ES Suites Albuquerque • Albuquerque, NM

412d • $29,120 - $30,160

About The Position

The Room Attendant (RA) at Sonesta ES Suites Albuquerque is responsible for maintaining cleanliness and order in guest rooms and public areas, ensuring a high standard of service and guest satisfaction. This role involves working closely with the Housekeeping Management Team to meet brand standards and respond to guest needs effectively.

Requirements

• 1 year of housekeeping experience required.
• Some previous housekeeping experience preferred.
• Previous background from the extended stay industry preferred.
• Ability to frequently stand, bend, climb, kneel, and move about the facility.
• Ability to carry, lift, or pull items weighing up to 75 pounds.
• Willingness to regularly use commercial cleaning chemicals.
• Availability to work mornings and weekends.

Nice To Haves

• Experience in the hospitality industry
• Familiarity with commercial cleaning equipment

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to guest complaints and special requests, ensuring corrective action is taken to achieve complete guest satisfaction.
• Clean and service assigned rooms or areas according to established standards and procedures, including making beds, dusting, vacuuming, and sanitizing bathrooms.
• Notify supervisor when service is completed so rooms may be sold or occupied.
• Report any room unable to be serviced to supervisor according to established procedures.
• Monitor laundry supplies and equipment when assigned to laundry, ensuring they are sufficient and in working order.
• Operate washers and dryers according to hotel standards and manufacturers' guidelines.
• Inspect soiled linens for damage or stains and fold/store clean linens, reporting damages to supervisor.
• Minimize waste of supplies and amenities within all areas of housekeeping.
• Assist with deep cleaning projects as needed.
• Report needed repairs or unsafe conditions to supervisor.
• Handle all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state, and local laws regarding health and safety services.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed