HCVR Housekeeping Quality Assurance (Full Time; Day Shift)

Harrah's Cherokee Casino Resort•Murphy, NC

About The Position

Harrah’s Cherokee Casino Resort Position Description POSITION TITLE: Housekeeping Quality Assurance DEPARTMENT: Hotel GRADE/FLSA STATUS: H12—Non-Exempt BADGE TYPE/COLOR: Work Permit--Green REPORTS TO: Housekeeping Shift Supervisor SUPERVISES: NA JOB SUMMARY: Inspect the quality of work performed by assigned personnel. Also assists supervisor with scheduling, work assignments, and performance reviews. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Responsible for leading, examining and inspecting the quality of work performed by assigned personnel making certain that all rooms meet Harrah’s standards Keeping all rooms cleaned in a timely manner. Follow-up of room walk through, special cleaning assignments, maintaining department cleanliness and training standards Follow and ensure security and safety standards are in place Assist or provide feedback throughout the PAF process Make recommendations to the Housekeeping Shift Supervisor regarding the day to day supervision of Room Attendants and Housepersons Complete room inspections before rooms are released for guest use Clean rooms as needed Perform the duties of both the room attendant and houseperson as needed Provide feedback to both Room Attendants and Houseperson to ensure tasks are performed to standard Serve as a role model to her/his staff Assist with assigning room attendants and housepersons to daily tasks while maintaining quality cleanliness standards set forth by the department Assist with coaching and developing employees using a consistent, approachable demeanor while clearly articulating expectations Assisting with supervising, directing, assisting and monitoring the performance of all Room Attendants and Housepersons to ensure the completion of housekeeping tasks Assist with providing direction and support for all staff members to achieve department goals and objectives Demonstrate high levels of Spotlight service skills on a consistent basis Delight our guests with outstanding resort level service Adhere to all regulatory, company and department policies/procedures in an ethical manner

Requirements

High school diploma or GED required
One year experience in hospitality industry, housekeeping experience required
Must demonstrate the following essential knowledge and skills:
Excellent customer service/public relations skills required
Strong organizational, communication and supervisory skills required
Excellent oral and written communication skills
Strong interpersonal skills
Must be able to operate an I-Touch handheld device
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Self-starter; must work without close supervision
Ability to handle multiple priorities in a fast-paced environment
Neat, professional appearance with excellent personal hygiene
Knowledge of Harrah's employment policies
Blood Borne Pathogen (BBP) Training
Risk Management training
Knowledge of the HotSOS/REX programs
Not required at time of hire; may be learned in probationary period agreed upon at time of hire.
Must be able to work in small, shared office space
Must be able to stoop, bend, reach, kneel, twist and grip items
Must be able to respond to visual and aural cues
Must be able to read, write, speak and understand English
Must be able to lift up to 50 pounds and carry 5 pounds
Must be able to work around dogs/pets
Must be able to walk and stand for long periods of time
Must be able to work with various chemicals
Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke
Must be able to work a flexible schedule including weekends, evenings and holidays

Nice To Haves

Knowledge of LMS preferred

Responsibilities

Inspect the quality of work performed by assigned personnel.
Assist supervisor with scheduling, work assignments, and performance reviews.
Lead, examine and inspect the quality of work performed by assigned personnel making certain that all rooms meet Harrah’s standards
Keep all rooms cleaned in a timely manner.
Follow-up of room walk through, special cleaning assignments, maintaining department cleanliness and training standards
Follow and ensure security and safety standards are in place
Assist or provide feedback throughout the PAF process
Make recommendations to the Housekeeping Shift Supervisor regarding the day to day supervision of Room Attendants and Housepersons
Complete room inspections before rooms are released for guest use
Clean rooms as needed
Perform the duties of both the room attendant and houseperson as needed
Provide feedback to both Room Attendants and Houseperson to ensure tasks are performed to standard
Serve as a role model to her/his staff
Assist with assigning room attendants and housepersons to daily tasks while maintaining quality cleanliness standards set forth by the department
Assist with coaching and developing employees using a consistent, approachable demeanor while clearly articulating expectations
Assist with supervising, directing, assisting and monitoring the performance of all Room Attendants and Housepersons to ensure the completion of housekeeping tasks
Assist with providing direction and support for all staff members to achieve department goals and objectives
Demonstrate high levels of Spotlight service skills on a consistent basis
Delight our guests with outstanding resort level service
Adhere to all regulatory, company and department policies/procedures in an ethical manner