HCVR Housekeeping Quality Assurance (Full Time; Day Shift)

Harrah's Cherokee Casino Resort • Murphy, NC

21d

About The Position

Harrah’s Cherokee Valley River Casino & Hotel Position Description POSITION TITLE: Housekeeping Quality Assurance DIVISION: Hotel DEPARTMENT: Hotel Housekeeping GRADE/FLSA STATUS: H12 - Non-Exempt BADGE TYPE/COLOR: Work Permit - Peach REPORTS TO: Shift Supervisor, Housekeeping; Dual Rate Supervisor, Housekeeping SUPERVISES: NA JOB SUMMARY: Your role is crucial in maintaining the high standards of our hotel. You will be responsible for inspecting the quality of work performed by Hotel Housekeeping Team Members, and ensuring it meets the standards set by the Hotel Housekeeping Management.

Requirements

• A high school diploma or GED is required
• One year of experience in housekeeping is required
• Must have strong interpersonal, organizational, supervisory, and guest service skills and excellent oral and written communication skills
• Proficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook, and must be able to operate a handheld smart device
• Must be a self-starter; must work without close supervision, and possess an ability to handle multiple priorities in a fast-paced environment
• Neat, professional appearance with excellent personal hygiene
• Knowledge of hotel and housekeeping computer systems and programs
• Not required at time of hire; may be learned in the probationary period agreed upon at the time of hire
• Must be able to stoop, bend, reach, kneel, twist, grip items, work in small, shared office spaces, and walk and stand for long periods
• Must be able to respond to visual and aural cues and read, write, speak, and understand English
• Must be able to lift up to 50 pounds and carry 5 pounds
• Must be able to work around dogs/pets
• Must be able to work with various chemicals
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
• Must be able to work a flexible schedule, including weekends, evenings, and holidays

Responsibilities

• Responsible for leading, examining, and inspecting the quality of work performed by assigned personnel, ensuring that all rooms meet Hotel Housekeeping Management safety, cleanliness, and productivity standards
• Perform the duties of both the Room Attendant and Houseperson as needed and serve as a role model
• Assist the Shift Supervisor by recommending strategies for the day-to-day supervision of Room Attendants and Housepersons
• Support the team by assigning daily tasks, maintaining cleanliness standards, and supervising their performance.
• Provide timely feedback and develop Team Members with a consistent, approachable demeanor, clearly articulating expectations.
• Offer direction and support to ensure Team Members achieve departmental goals and effectively complete housekeeping tasks
• Demonstrate high levels of guest service skills consistently and delight our guests with outstanding resort-level service
• Adhere to all regulatory, company, and department policies and procedures in an ethical manner
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees