Housekeeping Public Manager

Westgate Resorts • Gatlinburg, TN

41d

About The Position

As a Housekeeping Manager you will lead the daily housekeeping operations in accordance with corporate and resort guidelines. This position is responsible for managing and motivating the housekeeping team, overseeing daily operations, and ensuring that all housekeeping services meet our quality and service standards. Communicate with guests and supervisors to address questions and provide clear direction Organize, conduct, and attend meetings to exchange relevant information Respond promptly and courteously to guest requests and follow up to ensure guest satisfaction Train and provide career development for housekeeping staff Supervise and motivate all housekeeping supervisors, including staffing, training, discipline, scheduling, and performance monitoring to ensure guest satisfaction Assign duties to supervisors, inspect work for accuracy, neatness, and compliance with policies and procedures Complete assigned projects and maintain written progress records Conduct performance evaluations and provide feedback to employees Adhere to company philosophies, policies, and procedures, effectively communicating them to subordinates Conduct training on safety, security, department procedures, and service guidelines Perform other duties as assigned, including assisting with room cleaning when short-staffed To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Requirements

• Proven experience in housekeeping operations, with at least 1-3 years of experience in a supervisory or managerial role
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management
• Detail-oriented and organized, with a strong focus on cleanliness, quality, and efficiency
• Knowledge of cleaning techniques, products, and equipment, as well as health and safety regulations
• Highly proficient in speaking, reading, and writing English
• Must have intermediate to advanced computer skills such as data entry, email management, and Microsoft Office (Excel, Word, and Outlook). Prior experience with HotSOS and a property management system preferred
• Must be able to lift 50lbs and work in outdoor weather conditions
• Valid TN State Driver’s License
• Must be flexible to work weekends and holidays
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Responsibilities

• Lead the daily housekeeping operations in accordance with corporate and resort guidelines
• Manage and motivate the housekeeping team
• Oversee daily operations
• Ensure that all housekeeping services meet our quality and service standards
• Communicate with guests and supervisors to address questions and provide clear direction
• Organize, conduct, and attend meetings to exchange relevant information
• Respond promptly and courteously to guest requests and follow up to ensure guest satisfaction
• Train and provide career development for housekeeping staff
• Supervise and motivate all housekeeping supervisors, including staffing, training, discipline, scheduling, and performance monitoring to ensure guest satisfaction
• Assign duties to supervisors, inspect work for accuracy, neatness, and compliance with policies and procedures
• Complete assigned projects and maintain written progress records
• Conduct performance evaluations and provide feedback to employees
• Adhere to company philosophies, policies, and procedures, effectively communicating them to subordinates
• Conduct training on safety, security, department procedures, and service guidelines
• Perform other duties as assigned, including assisting with room cleaning when short-staffed

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees