Housekeeping Public Manager

Westgate Resorts•Gatlinburg, TN

17d

About The Position

As a Housekeeping Public Manager you will lead the daily housekeeping operations in accordance with corporate and resort guidelines. This position is responsible for managing and motivating the housekeeping team, overseeing daily operations, and ensuring that all housekeeping services meet our quality and service standards. To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Requirements

Proven experience in housekeeping operations, with at least 1-3 years of experience in a supervisory or managerial role
Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management
Detail-oriented and organized, with a strong focus on cleanliness, quality, and efficiency
Knowledge of cleaning techniques, products, and equipment, as well as health and safety regulations
Highly proficient in speaking, reading, and writing English
Must have intermediate to advanced computer skills such as data entry, email management, and Microsoft Office (Excel, Word, and Outlook).
Must be able to lift 50lbs and work in outdoor weather conditions
Valid TN State Driver’s License
Must be flexible to work weekends and holidays
Required to pass a background check, drug test, and prove eligibility to work in the United States

Nice To Haves

Prior experience with HotSOS and a property management system preferred

Responsibilities

Communicate with guests and supervisors to address questions and provide clear direction
Organize, conduct, and attend meetings to exchange relevant information
Respond promptly and courteously to guest requests and follow up to ensure guest satisfaction
Train and provide career development for housekeeping staff
Supervise and motivate all housekeeping supervisors, including staffing, training, discipline, scheduling, and performance monitoring to ensure guest satisfaction
Assign duties to supervisors, inspect work for accuracy, neatness, and compliance with policies and procedures
Complete assigned projects and maintain written progress records
Conduct performance evaluations and provide feedback to employees
Adhere to company philosophies, policies, and procedures, effectively communicating them to subordinates
Conduct training on safety, security, department procedures, and service guidelines
Perform other duties as assigned, including assisting with room cleaning when short-staffed

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs