Housekeeping Operations Manager (Bilingual Spanish) – Isla Bella Beach Resort

EOS Hospitality•Marathon, FL

50d

About The Position

Isla Bella Beach Resort, a luxury oceanfront resort in the Florida Keys, is seeking an experienced and hands-on Housekeeping Manager to lead our housekeeping operations. This role is responsible for ensuring exceptional cleanliness, presentation, and guest satisfaction across all guest rooms and public areas, while building and leading a high-performing, engaged team. The ideal candidate is a strong leader who thrives in a fast-paced resort environment and takes pride in delivering an outstanding guest experience.

Requirements

Bilingual in English and Spanish required to effectively support and communicate with team members
Previous experience as a Housekeeping Manager or Assistant Manager in a hotel or resort environment
Strong leadership skills with the ability to motivate, coach, and develop teams
Excellent attention to detail and commitment to high cleanliness standards
Ability to manage multiple priorities in a fast-paced, high-volume resort environment
Strong problem-solving and decision-making abilities
Proficient in Microsoft Office (hotel systems experience preferred)
Excellent communication and guest service skills
Flexible schedule including weekends and holidays

Responsibilities

Lead, coach, and develop housekeeping supervisors and team members to uphold Isla Bella’s luxury standards
Foster a positive, engaged, and motivated team culture aligned with our service values
Oversee daily housekeeping operations, including room assignments and departmental workflow
Inspect guest rooms and public areas to ensure cleanliness, presentation, and brand standards are consistently met
Create and manage team schedules based on occupancy and business needs
Handle guest concerns and service recovery with professionalism and urgency
Manage inventory of cleaning supplies, linens, and equipment; order and track as needed
Ensure compliance with safety, sanitation, and company policies and procedures
Partner with HR on recruiting, onboarding, training, and performance management
Identify opportunities for process improvement and support departmental projects
Step in to support operations during peak periods as needed