HOUSEKEEPING OPERATIONS MANAGER, Baltimore MD

Crothall Healthcare • Baltimore, MD

378d • $53,000 - $53,000

About The Position

The Housekeeping Operations Manager is responsible for overseeing the operational needs of the support services department within Crothall Healthcare. This role involves coordinating frontline associates, ensuring high-quality service delivery, and acting as a liaison between administration and unit departments. The manager will establish standards, conduct inspections, and provide staff training to maintain operational excellence.

Requirements

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in a support service-related field with high customer/client contact.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing and stressful environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Possess a thorough knowledge of contract administration and office procedures.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Responsibilities

• Establish and annually review standards and work procedures for all staff.
• Plan work and staffing schedules to ensure adequate services are rendered.
• Assist in the hiring process, including interviewing, hiring, and training new associates.
• Orient, develop, and supervise all supervisory/housekeeping staff.
• Conduct regular inspections and make recommendations to the facility.
• Conduct monthly reporting of goals, accomplishments, and future plans.
• Provide staff education and continuous training.
• Communicate with staff, administration, and other departments.
• Coordinate outside services such as pest control, window cleaning, and waste management.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees