Housekeeping Operations Coordinator

Trump Ruffin Payroll, LLC•Las Vegas, NV

26d

About The Position

The Housekeeping Operations Coordinator oversees and maintains quality assurance for the Housekeeping Department, ensuring that all guest rooms, corridors, and service areas consistently meet the highest standards of cleanliness and company expectations. This role serves as Manager on Duty as assigned, promptly addressing and resolving guest and associate concerns to ensure exceptional service and operational excellence.

Requirements

At least 2 year college (associate) degree preferred
Minimum of two years supervisory and/or management experience in Hotel industry preferred.
Housekeeping department experience highly desirable.
Must be able to work varied shifts, to include weekends and holidays.

Nice To Haves

Bi-lingual language ability (English/Spanish) preferred.

Responsibilities

Oversee all housekeeping associates, ensuring guest rooms, corridors, and service areas are maintained in accordance with company standards.
Exercises full autonomy in resolving challenges requiring immediate response, reporting actions taken and outcomes to the Director of Housekeeping.
Creates a positive work environment that fosters teamwork and respect through effective performance feedback, recognition, and coaching.
Oversees housekeeping associates to ensure assigned duties are completed and provides support in resolving any challenges that arise.
Inspects guest rooms, service areas, and public areas to ensure all housekeeping associates adhere to company standards.
Utilizes HotSOS Mobile for standardized inspections, providing coaching and positive feedback to Guest Room Attendants and House Attendants.
Reports engineering and housekeeping discrepancies through HotSOS in a timely manner.
Maintains accurate records, including repair needs, lost and found items, and employee work quality documentation.
Counts clean linen to verify delivery accuracy and signs for shipments upon confirmation.
Contacts Linen Services to report any inconsistencies in linen quantity or quality.
Conducts weekly linen quality control audits with Brady Linen and maintains records using tracking forms stored on the shared drive.
Answers incoming phone calls in compliance with Trump International’s telephone etiquette standards.
Assigns calls to appropriate personnel to fulfill requests, ensuring all guest calls are handled in a timely manner.
Monitors HotSOS to ensure calls are properly auto-assigned.
Actively assists guests by providing solutions to any challenges that may arise.
Creates traces, memos, and reservation comments to ensure specialty items are retrieved upon guest departure.
Logs all associate sick calls in the computer database and reviews data to create task assignments, daily lunch rosters, and section plans.
Sends, receives, and reviews emails related to staffing levels, memos, room counts, and guest concerns.
Maintains accurate key logs to ensure proper key control and assigns keys as needed.
Performs copying, faxing, and scanning of reports and departmental memos.
Adheres to Trump International’s privacy and confidentiality policies.
Utilizes Microsoft Office applications (Excel, Word, PowerPoint) to create reports, schedules, and rosters.
Maintains accurate panic button logs.
Performs all other job-related duties as assigned.