Housekeeping Office Attendant II

Kohler•Kohler, WI

57d•$16 - $24•Onsite

About The Position

The Housekeeping Office Attendant will work to ensure smooth, clear and efficient communication is maintained and act as the central liaison for all communication and information related to operations of the Housekeeping Department to include In-Room Dining (IRD) assistance.

Requirements

High School Diploma is preferred.
Minimum of 4 years prior hotel/lodging experience required.
Candidate must have good computer/typing skills, and be able to speak and communicate clearly and effectively.
Candidate must speak, write and understand English. Must be an articulate and perceptive individual able to foresee potential shortcomings and prevent problems.
Physical Requirements: sitting, standing, walking, bending, reaching, occasionally lifting up to 25 pounds.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Responsibilities

Ensure that the office is open and staffed daily.
Answer all housekeeping/IRD telephone calls and relay information and requests in a timely fashion to the appropriate people. Log phone calls into daily phone log.
Enter IRD orders as required and communicate with IRD of guest requests.
Monitor ICE (Intelity) and communicate requests accordingly.
Handle all guest requests within 10 minutes.
Run Housekeeping (morning/evening) reports.
Inform Housekeeping management of any concerns in the department so follow-up action can be taken.
Report all maintenance requests to the Room Technicians or to Maintenance Dispatch and follow-up on work orders.
Maintain an accurate inventory of irons, cribs, cots, guests' special request items, etc.
Record all call-ins on the schedule and on the Late/Sick sheet, communicate to Housekeeping Leadership.
Create master Housekeeping board.
Create morning boards based on occupancy and staffing (1st shift). Create Turndown boards based on occupancy and staffing (2nd shift).
Maintain up to date room status by highlighting on the master spreadsheet.
Ensure that all guest rooms are recorded as inspected prior to 4:00 p.m. Follow-up on any rooms that are not. Determine if room moves are needed and coordinate with the Front Desk to ensure guest moves are completed when necessary.
2nd shift should prepare for Turndown service and record refusal's and completion.
Keep all office files and log books in appropriate order.
Maintain order in the Housekeeping office throughout the day/evening, minor straightening, cleaning and vacuuming.
Distribute supplies to staff as requested within the appropriate guidelines.
Assist in creating amenity packages, Turndown amenities and towel folding for celebrations.
Record inspection scores as required.
Perform other duties upon request.
Maintain accuracy of the maintenance log and follow up with the Room Technicians.
Assist IRD as needed with follow-up information or investigating Winnebago Functions, Group Amenities, Gift Card Purchases and Daily Amenities.
Maintain and ensure the accuracy of Lost and Found items as well as Inquiry Forms.
Fully knowledgeable of personal procedures and their role as it relates to hotel policies and procedures.
Fully knowledgeable of fire and safety procedures.