Housekeeping Manager

Omni Hotels & Resorts • Bedford, PA

133d

About The Position

Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort & Spa. More than just a sought-after destination for travelers worldwide, the Omni Bedford Springs Resort & Spa flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. The Omni Bedford Springs Resort & Spa offers unparalleled service and amenities to thousands of travelers each year. Our Omni Bedford Springs Resort & Spa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort & Spa may be your perfect match.

Requirements

• Prior Housekeeping Supervisory Experience in Hospitality.
• High School Diploma or GED / College Degree preferred.
• Must be highly motivated and have the ability to Multi-task.
• Must be able to work independently.
• Must have the ability to lead, motivate and develop others.

Responsibilities

• Provides attentive and personalized service to all guests by promptly responding to all inquiries, requests and complaints.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Assist director and assistant director with key department functions such as; turnover, communication with front office, lost and found procedures, guest requests, cleanliness, linen and supply inventories, scheduling, payroll and any monthly meetings as necessary.
• Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
• Eliminates waste of supplies.
• Assists in maintaining Omni standards of cleanliness and a consistent guest experience.
• Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
• Maintains close coordination, communication, and interaction with the Front Office and other departments.
• Ensures all supervisors and room attendants are completing all assigned tasks in the proper time and up to Omni standards.
• Direct report for supervisors and ensures successful completion of all job duties.
• Assists Executive Housekeeper in all areas of Housekeeping management: cost controls, inventories, quality assurance inspections, staff supervision, systems and controls, loss prevention, safety, associate morale.
• Together with the Executive Housekeeper, ensure smooth operation of the Housekeeping Department.

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Education Level: High school or GED