Housekeeping Manager

About the position

To assist in managing and directing of all Housekeeping and Laundry functions. To participate in quality assurance for Housekeeping department and department cost control measures. To provide support to the Director/Asst. of Housekeeping in all areas of the Housekeeping Operation. To ensure Omni standards are met and maintained in all areas by monitoring quality assurance, and consistently setting a good example.

Responsibilities

• Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills.
• Exhibiting hospitality while striving to exceed Guest expectations.
• Inspects the cleaning and servicing of guestrooms.
• Assists, and manages in absence of Director/Asst. of Housekeeping, the Opening and Closing of Housekeeping Office.
• Assigns special assignments as directed by the Director/Asst. Director of Housekeeper.
• Reports any repairs or discrepancies of guest rooms and Public Spaces.
• Ensures that all GRAs have appropriate supplies and linens.
• Assists in the cleaning of guest rooms when necessary.
• Assists in processing AM and PM room status reports.
• Ensures that the GRA's linen cart is neat and well organized.
• Ensures that linen closets on guest room floors are completely stocked.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Assist the Director/Asst. Director of Housekeeper with all of the following departmental functions and concerns.
• Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
• Assists in maintaining Omni standards of cleanliness and a consistent guest experience.
• Maintains close coordination, communication, and interaction with the Front Office and other departments.
• Ensures all guest requests are met within the prescribed time limit.
• Assists Director of Housekeeping in all areas of Housekeeping management.

Requirements

• Prior Housekeeping Supervisory/Management experience required.
• Previous Resort experience preferred.
• High school graduate or equivalent.
• Must be 21 years of age or older.
• General computer proficiency and the ability to learn hotel computer programs, Microsoft Word and Excel.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
• Ability to work well under pressure, managing quick turns and high occupancies.
• Strong organizational skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Requires repetitive motion of arms, hands, and legs.
• May work both indoors and outdoors.