Housekeeping Manager

Gale Hotels•Miami, FL

About The Position

Responsible for ensuring that the housekeeping staff maintains a clean, safe, and comfortable environment for guests within the property or other hospitality establishments facilities. They coordinate the activities of housekeeping staff to ensure that the environment exceeds the standards of habitability as set by both Menin Hospitality and/or health standards-setting organizations. This individual is tasked with motivating, training, and coaching of all housekeeping members. They address complaints from staff members about situations preventing or inhibiting their utmost performance. They ensure housekeeping supplies and equipment are always available when they are needed by keeping accurate inventory-controlled practices of all housekeeping supplies.

Requirements

Minimum 3 years combined experience in a hotel/condo property of similar size and quality.
Requires advanced knowledge of Building Management, and software such as OnQ, Alice, Kipsu, Hotel Effectiveness, and Paycom.
Must be highly organized, and results-oriented, with the ability to be flexible and work well under pressure in a fast-paced, changing environment.
Fluency in job-related English both verbal and non-verbal.
Ability to work a varied schedule that may include evenings, nights, holidays, and weekends if necessary.
Possess effective communication skills, and a clear understanding of guest service in a hotel environment and demonstrate leadership abilities.
Ability to handle pressure and work in a fast-paced environment.
Excellent management and leadership skills.

Nice To Haves

Excellent verbal and written communication skills in English and Spanish (preferred).

Responsibilities

Overseeing the daily operations of housekeeping staff including hiring, training, scheduling, and evaluating performance.
Perform daily inspections of guest rooms and common areas to ensure the best possible service is rendered consistently.
Recruit, hire, and train all new housekeeping associates.
Ensuring that all housekeeping activities are performed in accordance with industry standards and regulations.
Developing and implementing policies and procedures for the housekeeping department as well as identifying all training needs and developing training programs according to those needs.
Maintaining inventory of cleaning supplies and equipment and ordering new supplies as needed.
Ensuring that all housekeeping staff are properly trained in the use of cleaning equipment and chemicals.
Ensuring that all guest rooms and public areas are clean and well-maintained.
Responding to guest complaints and requests in a timely and professional manner.
Develop networking opportunities through active participation in professional associations activities and events.
Attend staff meetings, performing daily pre-shift meetings and other meetings as needed.
Maintain strong communication with other departments, particularly the laundry, engineering, and front office departments.
Perform other duties as requested by management.