Housekeeping Manager

Knightsbridge Capital Corporation•Greenough, MT

10h

About The Position

The Housekeeping Manager leads and inspires the housekeeping team to deliver consistent and exceptional cleanliness. The role ensures presentation and service are upheld through persistent attention to detail while overseeing staff performance, maintaining quality control, and driving operational efficiency. The Housekeeping Manager plays a vital role in creating memorable, elevated guest experiences across all public spaces and distinctive lodging areas, including the green o and Glamping accommodations.

Requirements

High school diploma, GED or vocational training or job-related course work
Previous housekeeping experience preferred
Proven customer services skills, communication skills, and organizational skills
Valid State Driver’s License with two years of experience

Nice To Haves

Knowledge of world class hospitality and service management preferred

Responsibilities

Conduct thorough inspections of all accommodations to ensure cleanliness and presentation consistently meet Paws Up standards.
Monitor public areas throughout the day and evening to uphold the resort’s cleanliness and luxury presentation standards.
Maintain quality control by inspecting accommodations, coordinating corrective measures, and providing ongoing staff training as needed.
Lead daily pre-shift briefings to communicate priorities, updates, and operational goals to the housekeeping team.
Maintain continuous communication with other departments to ensure alignment on accommodation readiness and guest satisfaction.
Perform cleaning tasks as needed, particularly during low occupancy periods or when staffing levels are reduced.
Maintain flexible hours, including evenings, weekends, holidays, or as required by the cyclical nature of the hospitality industry.
Interact with guests professionally and attentively, responding to requests and providing personalized service as appropriate.
Follow and complete daily departmental checklists.
Support Housekeeping team functions as directed by management.
Display Paws Up Montana values and standards.
Always demonstrate professionalism and hospitality to guests and team members.
Handle guest transactions legally, ethically, and confidentially.
Maintain a favorable working relationship with all team members to foster and promote a positive working environment.
Always maintain a clean and neat appearance.
Perform work in a safe and high-quality manner.