Housekeeping Manager - Hampton Inn & Suites Wilmington Christiana

TBC Hotels•Newark, DE

About The Position

Located in the heart of Newark, Delaware, just minutes from Christiana Mall, the Hampton Inn & Suites Wilmington Christiana offers guests a comfortable, reliable stay with easy access to top shopping, dining, and major business hubs. Known for delivering consistent, high-quality service and a welcoming atmosphere, our hotel is a trusted choice for both business and leisure travelers visiting the greater Wilmington area. Currently, Hampton Inn & Suites Wilmington Christiana is seeking a Housekeeping Manager to oversee and lead all housekeeping operations. This role is responsible for ensuring that guest rooms, public spaces, and back-of-house areas are maintained to the highest standards of cleanliness, organization, and presentation. The Housekeeping Manager plays a critical role in delivering an exceptional guest experience by building and developing a strong housekeeping team, driving efficiency, and fostering a culture of accountability, pride, and attention to detail. This is your opportunity to join TBC Hotels, a forward-thinking and people-focused hospitality company, where relationships, integrity, and service excellence are at the core of everything we do. If you are a hands-on leader who takes pride in creating clean, welcoming environments and developing high-performing teams, we invite you to grow your career with us.

Requirements

Strong leadership, organizational, and communication skills.
Proficiency in housekeeping operations, cleaning techniques, and industry best practices.
Knowledge of health and safety regulations and protocols.
Familiarity with inventory management and budgeting.
Ability to handle multiple priorities and manage time effectively.
Excellent interpersonal skills and a guest-centric approach.
Proficiency in using housekeeping software and Microsoft Office applications.
High school diploma or equivalent preferred.
Read, write, and speak English fluently.
Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs.
Ability to multitask and work in a fast-paced environment.
1 year of prior housekeeping management experience.
Prior Hotel experience.

Responsibilities

Ensure that all guest rooms, suites, public areas, and back-of-house spaces are cleaned, sanitized, and maintained in accordance with established standards and procedures.
Oversee daily housekeeping tasks, including room cleaning, turndown service, linen and towel management, and replenishment of amenities.
Coordinate with front desk and maintenance teams to address guest requests and resolve issues promptly.
Conduct regular inspections of guest rooms and public areas to ensure cleanliness, orderliness, and adherence to brand standards.
Address and rectify any discrepancies, deficiencies, or maintenance needs in a timely manner.
Implement and maintain quality control measures to consistently deliver a superior guest experience.
Manage housekeeping supplies, cleaning products, and linens to ensure adequate stock levels while optimizing cost efficiency.
Coordinate with suppliers and vendors to procure high-quality cleaning products and amenities.
Develop and implement training programs to enhance the skills and knowledge of housekeeping staff, including proper cleaning techniques, safety procedures, and customer service.
Promote a culture of continuous learning and professional growth within the housekeeping team.
Develop and implement training programs to enhance the skills and knowledge of housekeeping staff, including proper cleaning techniques, safety procedures, and customer service
Lead, train, and supervise a team of housekeeping staff, including housemen, housekeepers, laundry attendants, and supervisors.
Foster a positive and collaborative work environment, promoting teamwork, respect, and continuous improvement.
Set performance expectations, conduct regular performance reviews, and provide coaching and guidance to enhance staff performance and development.
Promote a culture of continuous learning and professional growth within the housekeeping team.