Housekeeping Manager | Courtyard, Denver South Park Meadows

CSM Careers•Englewood, CO

12h•$58,000 - $60,000•Onsite

About The Position

This position is responsible for overall housekeeping operations and ensures the cleanliness of hotel rooms and public areas. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive employee relations. Responsible for the overall finances of the housekeeping department. Responsible for maximizing hotel profitability and management of expenses. Effectively manages labor through proper scheduling, monitoring, and adjusting based on business needs. Manages supply costs by negotiating and reviewing with vendors and safeguarding existing supplies. Follows CSM procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Ensures sufficient room inventory is available and cleaned to maximize revenue. Accountable for guest satisfaction by providing quality room cleanliness and room supplies. Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Achieves business revenue goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction. Conducts routine inspections of housekeeping operations to maintain standards per CSM, local, state and federal regulations. Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents. Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold employees accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Responsible for interviewing, hiring, coaching, and development of all employees. Responsible for all required training for department employees and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to CSM training policies. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Uses expertise to advise and implement changes to housekeeping operations as needed Responsible for all housekeeping/laundry initiatives and meeting productivity stands at the hotel level. Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures.

Requirements

Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills.
Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines
2+ years of progressive housekeeping management experience required.
Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests.
Must be able to manage multiple priorities in a fast-paced environment.
High school diploma or GED required.
Ability to lift, push, pull up to 75 pounds on a regular basis throughout shift.
Significant bending required.

Nice To Haves

Bi-lingual ability preferred.
College degree or equivalent experience preferred.

Responsibilities

overall housekeeping operations
cleanliness of hotel rooms and public areas
drive revenue
maximize profit
ensure quality
achievement of overall financial results
guest satisfaction
positive employee relations
overall finances of the housekeeping department
maximizing hotel profitability
management of expenses
manages labor through proper scheduling, monitoring, and adjusting based on business needs
manages supply costs by negotiating and reviewing with vendors and safeguarding existing supplies
follows CSM procurement guidelines
assists with the preparation and management of the department budget
manages and maintains company assets to stay within budget guidelines and prolong the life of company resources
ensures sufficient room inventory is available and cleaned to maximize revenue
guest satisfaction by providing quality room cleanliness and room supplies
timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable
works side by side with staff to train and model appropriate guest service standards
achieves business revenue goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction
conducts routine inspections of housekeeping operations to maintain standards per CSM, local, state and federal regulations
keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals
ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents
evaluating staff performance and takes appropriate corrective action as needed to hold employees accountable
motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees
interviewing, hiring, coaching, and development of all employees
all required training for department employees and ensuring training records are maintained
analyzes quality issues, identifies training needs and ensures implementation to improve results
utilizes available resources and adheres to CSM training policies
promotes collaboration and positive, professional work environment
attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs
uses expertise to advise and implement changes to housekeeping operations as needed Responsible for all housekeeping/laundry initiatives and meeting productivity stands at the hotel level
adheres to all CSM Standard Operating Procedures