Housekeeping Manager

Hampton Inn & Suites West Lafayette • West Lafayette, IN

1d • $47,513 - $56,065

About The Position

When a guest walks into a pristine lobby or enters their room for the first time with everything exactly placed just right it is the beginning of every detail adding up to an experience our guests feel great about because they know they’re in good hands while staying with us. As a Housekeeping Manager, your contribution ensures each guest an enjoyable and comfortable stay which in turn creates a customer for life.

Requirements

• A professional demeanor, clear communication skills and the ability to support interdepartmental teams to reach the common goal.
• Support all coworkers and treat them with dignity and respect.
• The Housekeeping Manager role requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 55 pounds without assistance and in excess of 55 pounds with assistance.
• You must also be able to stand and walk for an entire shift and perform repetitive motions.
• Read and visually verify information in a variety of formats (i.e. small print).
• Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Clean uniform and professional appearance.
• Perform other reasonable job duties as requested by Managers.

Responsibilities

• Maintain a friendly, cheerful, and courteous demeanor at all times
• Oversee day to day activities of housekeeping and laundry team
• Ensure clean guest rooms and public areas
• Obtain list of rooms to be cleaned and prospective check-outs to prepare work assignments
• Inspect guest rooms, public areas, pool etc. after being cleaned by Housekeeping to ensure quality standards
• Effectively coordinate the efforts of Housekeeping with the Front Office, Laundry, and Maintenance departments
• Document and resolve issues with discrepant rooms with Front Desk
• Prepare, distribute, and communicate changes in assignment sheets/work boards
• Hire, train, schedule, evaluate, motivate, and coach employees
• Observe service behaviors of employees and provide feedback to individuals; continuously strive to improve service performance
• Listen and respond appropriately to concerns of other employees
• Handle guest problems and complaints seeking assistance as necessary
• Sets positive example for guest relations
• Manage linen inventory and guest supplies and order as needed
• Work effectively with Maintenance Department on guest room maintenance needs
• Ensure all employees have proper supplies, equipment, and uniforms
• Assist in all lost and found procedures
• Follow company safety and security procedures, report maintenance issues, safety hazards and accidents
• Comply will all company and brand standard

Benefits

• Employee Referral Program $ Bonus Program $ Merit Increase $ Paid Vacation Flex Days
• 401k with Employer Contribution
• Medical, Dental, Vision
• Life Insurance
• Long-term/Short-term Disability
• Accident Insurance
• Critical Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees